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Job Description

Senior Leader - Hazell Nevill Centre
Age UK Herne Bay & Whitstable
Full time (Monday to Friday - 08:30 - 16:30), with additional hours as needed
Herne Bay, Kent
Closing date Friday 14th August 2026
£14.00 per hour

Are you someone who leads with compassion, stays organised under pressure, and loves creating meaningful experiences for others?
Do you thrive in a role where every day brings connection, purpose and the chance to make a real difference?
We’re looking for a confident, people-focused leader to join us as the Senior Leader for our Hazell Nevill Dementia Day Care service; a role supporting older people living with dementia and ensuring they enjoy a safe, stimulating and high-quality day every time they walk through our doors.

About the Role
As our Senior Leader, you’ll work closely with the Head of Client Services to oversee the daily running of the centre, ensuring excellent care, smooth operations, and a warm, welcoming environment for clients, staff and volunteers. You’ll also play a key role in promoting our services locally and helping us grow our client base.

Your responsibilities will include:

• Leading and supporting staff and volunteers, ensuring strong communication and high standards.
• Overseeing daily operations, transport arrangements, attendance records and invoicing accuracy.
• Planning engaging activities, themed days and events, and developing new sessions that can be marketed to the community.
• Carrying out client assessments, maintaining accurate care plans and auditing records.
• Managing safeguarding concerns and ensuring Health & Safety standards are met across the centre and vehicles.
• Supporting marketing, fundraising and community engagement activities.
• Deputising for the Head of Client Services or Bradbury Wellbeing Senior when required.
• Supporting recruitment, supervision, appraisals and staff training.

What We’re Looking For
We’d love to hear from you if you have:

• Experience working in the care sector.
• Strong leadership skills and the ability to motivate and support a team.
• Excellent communication, organisation and problem-solving skills.
• A warm, flexible and proactive approach.
• Confidence in planning activities and creating a fun, stimulating environment for older people.
• Good literacy, numeracy and IT skills.
• An understanding of safeguarding, basic food hygiene and Health & Safety.
• A methodical approach and the ability to prioritise in a busy environment.
• A willingness to learn, develop and uphold Age UK HBW values.

A reliable car is essential for this role (mileage paid at 45p per mile).
Training, including NVQ Level 4/5 and HR development, will be supported.

Hours
Core hours: 08:30 - 16:30, Monday to Friday
5 days per week, with occasional evening/weekend work

Why Join Us?
You’ll be part of a dedicated, supportive team making a real difference to older people in our community. Every day brings variety, connection and the chance to create meaningful experiences for those living with dementia.

Job Description:

Job title – Dementia Coordinator Team Leader (Canterbury, Herne Bay & Whitstable, Thanet and surrounding areas)
Responsible to: Contracts Manager
Salary: £30,206 per annum for a 37.5-hour week
Base: Age UK Herne Bay and Whitstable
20 Days Annual Leave + Bank Holidays
This is a fixed term contract and is due to end on 31st March 2027.

Job Purpose:

To lead and line manage a group of Dementia coordinators within the Canterbury CMHSOP area, conducting appraisals and supervisions, organising training and inductions, ensuring quality of reporting as well as offering advice and support.

To work together with the contracts manager to ensure positive engagement with Primary and Secondary health services and other relevant organisations.

To ensure appropriate coverage of service across the designated area and manage annual leave and absence cover across the area.

Provide a single point of access approach in times of need in order to provide consistency of support throughout the dementia journey.

To provide timely and accurate information and effective support to people diagnosed with dementia, (or have suspected dementia) their carers and family. To work closely with the Primary Care Network they are assigned to, working in partnership with GPs, their multi-disciplinary team meetings and Memory Assessment Services. Identifying issues leading to deterioration coordinating care and support with external agencies to ensure timely, wrap around support is maintained to avert crisis situations. The co-ordinator will provide support at each step of the pathway, from pre-diagnosis to end of life, if this is needed by the person with dementia and their carers.

Job Description:

• To recruit, support and co-ordinate training for each of your allocated team, recognising and responding to each member of staff as an individual and working in line with the employing organisations policies and procedures.
• To maintain a presence at both Age UK Herne Bay & Whitstable and to travel to delivery partner organisations in the area covered (Age Concern Sandwich and Age UK Canterbury) to ensure regular face to face contact with your team members.
• To deliver day-to-day management, support, regular supervisions and yearly appraisals with each member of your allocated team.
• To take the lead on Safeguarding clients of the service. To report and react to Safeguarding concerns by following the Kent and Medway Adult Safeguarding Multi-Agency Policy and Protocols and policy and procedures of the local sub-contractors.
• To ensure adherence to the lone-working policy of your team, including checking in and out with team members at the end of the day.
• To manage any disciplinary and competency issues according to the policy and procedures of the employing Local Age UK.
• To manage records of training and arrange and organise appropriate training in line with the requirements and ensure that each member of the team receives appropriate refresher training.
• To maintain relationships with organisations such as GP practices and Community Mental Health teams within the allocated area.
• To arrange and undertake regular (monthly) meetings with your allocated team and attend, and encourage team attendance at wider time meetings.
• To ensure referrals and records are accurately recorded across your allocated team and to be responsible for ensuring the service in your allocated area meets outcomes and key performance indicators, proactively tackling issues that could jeopardise this.
• To cover responsibilities where necessary in another area.
• To ensure allocated staff are trained in the data management systems that they will have access to through the project (Salesforce, EMIS, etc.)
• Contacting the patient and/or appropriate carer/supporter within two working days (48 hours) from when the referral is received, where possible.
• Provide face to face visits within 7 working days of a request in agreement with the person living with dementia and/or carer, where possible.
• Work in partnership with health professionals and organisations such as Adult Social Care, to meet the needs of both the patient and the carer.
• Liaise with the person diagnosed with dementia’s GP as and when required throughout the dementia journey.
• Provide an Annual Practice update for each GP practice outlining support provided to patients (in contact with the service) and their carers (as appropriate) on their QOF register.
• In order to start to develop relationships with the family it is expected that the Provider will develop and utilise an appropriate information resource, to support these conversations.
• Provide flexible support so that where necessary team members can cross geographical areas to ensure timescales are met.
• To take cases as and when needed to relieve pressure, cover annual leave and sickness and hold a caseload of clients as a Dementia Co-ordinator.
• Develop and maintain a framework document/information resource for planning and decision making in order to identify what needs to be in place whilst a person still has the capacity to make decisions and a check list to facilitate the planning process. This should also act as a resource to support conversations around advance care planning.
• Provide and continue to develop an individualised support plan that reflects the health and well-being needs of the person diagnosed. It will also include the necessary information to enable a financial health check to be carried out. As the dementia progresses the information provided by the service will be geared towards supporting the family carer more and provide advice on different stages of the dementia journey.
• Provide support for the immediate carer/supporter as well as for other family members and encourage the carer to engage with a carers assessment.
• Be with the person with dementia and the family along their pathway, proactively contacting them on a regular basis dependent on their need.
• Assess the need for information and advice with appropriate timing, sensitively tailored to individual need.
• Ensure an effective referral pathway to the service from point of diagnosis.
• Liaise with pharmacies to support appropriate and safe use of medication.
• Carer identification and recognition/support in primary care.
• Help Carers to access respite and support.
• Support medication management and compliance in a non-clinical context (referring to medical professionals where appropriate).

This post is subject to an enhanced DBS check

To apply, please email leanne.amos@ageukhbw.org.uk

Application Form/ Interview Job closes on 3rd August 2026
This is a fixed term contract and is due to end on 31st March 2027.