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Job Description - Wellbeing Support Worker

Age UK Herne Bay & Whitstable is committed to providing high quality standard of services to older people. Our staff and volunteers play an important contribution to that standard. This job description does not cover all the tasks involved in the job. Therefore, it is essential that any person employed by Age UK Herne Bay & Whitstable is willing to undertake any reasonable task delegated to them.

Job Location – Herne Bay Whitstable and surrounding villages
Job base – The Bradbury Wellbeing Centre Herne Bay
Line Manager – Wellbeing Day Services Manager
Hours of work - 8.30am to 4.30pm 3 days per week: weekdays only (with availability
to work extra days if needed to cover absence)
Rate of pay - £10.09 per hour
Disclosure – Enhanced level

JOB PURPOSE:
To undertake work as allocated across all services that Age UK Herne Bay & Whitstable provide. To ensure that everyone attending the centre or taking part in activities at home has the best possible experience. Carry out any driving needed to transport clients in a safe and as comfortable manner using our small wheelchair
adapted vehicles.

Main tasks:

  • To provide personal care to day centre attendees if required.
  • To provide encouragement and support to those clients taking part in activities.
  • To support clients in order to increase their confidence and general health and wellbeing.
  • To work with the Day Services Manager to introduce a variety of ways to provide stimulating, fun activities.
  • To work in both the Dementia and Wellbeing Centre supporting those who attend to enjoy their day.
  • To take an active part in the provision of all arts/crafts and entertainment with clients.
  • To work in the community and/or in a persons own home.
  • To read and understand and adhere to the risk assessment for individuals.
  • To inform the Wellbeing Day Services Manager of any change to the clients mobility or any change to the clients property in order that any health and safety issues can be dealt with in a timely and appropriate manner.
  • To act as a “keyworker “for an allocated group of clients, working with them to ensure that they have an up to date care and support plan, that they are supported to achieve their individual goals and that these are reviewed and updated at agreed regular intervals.
  • To undertake other related duties, when requested by the Day Services Manager and assist other members of staff with their duties.
  • To work closely and amicably with volunteers.
  • To work in line with the Health and Safety Instructions for the service
  • Willingness and ability to provide moving and handling assistance (which will include supporting wheelchair users)- Training will be provided.

    Personal Attributes & skills needed for the post

  • A sensitive, sympathetic and caring approach to elderly clients.
  • To be able to work as part of a team or independently
  • To be able to maintain a cheerful and approachable demeanour
  • To be honest and trustworthy.
  • To be discreet in dealing with clients.
  • To demonstrate an understanding of and adherence to the principles of equality and diversity.
  • To be able to adhere to all Age UK’s policies and procedures.
  • To be of smart appearance.
  • To have a flexible approach to changing work patterns.
  • Good communication skills
  • Good standard of IT and written skills e.g. email/client records/reports/data input.
  • Good driving skills

    Essential
  • Use of own car during working hours.
  • Aged over 21years of age, have been driving for over 2 years with a clean driving license (for insurance purposes).
  • Experience of working with older people
  • Adhering to all Age UK’s policies and procedures.
  • Understanding of Health & Safety issues and how to work safely.

    Training & qualifications
    Successful completion of all ongoing online/in person training must be achieved by the specified dates.

    Desired
    Level 3 Diploma in Health & Social Care (NVQ Level 3)

For more details Contact leanne.amos@ageukhbw.org.uk
Closing date is Wednesday 10th August


Job title: Dementia Co-ordinator - Thanet
Responsible to: Services Manager
Salary: £20,000 per annum (37.5 hours per week)
Base: Age UK Herne Bay and Whitstable
20 Days Annual Leave + Bank Holidays

Job Purpose:

Provide a single point of access approach in times of need in order to provide consistency of support throughout the dementia journey.
To provide timely and accurate information and effective support to people diagnosed with dementia, (or have suspected dementia) their carers and family. To work closely with the Primary Care Network, they are assigned to, working in partnership with GPs, their multi-disciplinary team meetings and Memory Assessment Services. Identifying issues leading to deterioration coordinating care and support with external agencies to ensure timely, wrap around support is maintained to avert crisis situations. The co-ordinator will provide support at each step of the pathway, from pre-diagnosis to end of life, if this is needed by the person with dementia and their carers.

Job Description:

  • Contacting the patient and/or appropriate carer/supporter within two working days (48 hours) from when the referral is received.
  • Provide face to face visits within 7 working days of a request in agreement with the person with dementia and/or carer. 
  • Work in partnership with health professionals and organisations such as Adult Social Care, to meet the needs of both the patient and the carer.
  • Liaise with the person diagnosed with dementia’s GP as and when required throughout the dementia journey. 
  • Provide an Annual Practice update for each GP practice outlining support provided to patients (in contact with the service) and their carers (as appropriate) on their QOF register.
  • In order to start to develop relationships with the family it is expected that the Provider will develop and utilise an appropriate information resource, to support these conversations. 
  • Provide flexible support so that where necessary team members can cross geographical areas to ensure timescales are met.
  • Develop and maintain a framework document/information resource for planning and decision making in order to identify what needs to be in place whilst a person still has the capacity to make decisions and a check list to facilitate the planning process. This should also act as a resource to support conversations around advance care planning. 
  • Provide and continue to develop an individualised support plan that reflects the health and well-being needs of the person diagnosed. It will also include the necessary information to enable a financial health check to be carried out. As the dementia progresses the information provided by the service will be geared towards supporting the family carer more and provide advice on different stages of the dementia journey.
  • Provide support for the immediate carer/supporter as well as for other family members and encourage the carer to engage with a carers assessment.
  • Be with the person with dementia and the family along their pathway, proactively contacting them on a regular basis dependent on their need.
  • Assess the need for information and advice with appropriate timing, sensitively tailored to individual need.
  • Ensure an effective referral pathway to the service from point of diagnosis.
  • Liaise with pharmacies to support appropriate and safe use of medication.
  • Carer identification and recognition/support in primary care.
  • Help Carers to access respite and support.
  • Support medication management and compliance.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to
time and is subject to change in accordance with the needs of the organisation/contract.

This post is subject to an enhanced DBS check

Skills and attributes Method of assessment
Approachable and friendly/socially confident
Attention to detail and accurate recording
Excellent communication skills
Good organisational skills
Good IT skills
Ability to manage workload and plan effectively to ensure seamless delivery of services.
Ability to problem solve by thinking laterally to achieve results
Listening and understanding

Application Form/ Interview
Experience  
Working with people living with dementia, their carers and wider family network
Experience of working within health and social care
Experience of health and social care systems
Data collection and recording/reporting
Ability to quickly form good relationships both internally and externally and represent the organisation in a positive manner

Application Form/ Interview
Knowledge  
Understanding of the challenges facing people living with dementia, their families and carers
Knowledge and understanding of local voluntary sector and statutory bodies

Application Form/ Interview
Work related circumstances  
Commitment to equal opportunities
Ability to meet the travel requirements of the post & possess a full, clean driving licence, have access to a car for work.
Compliance with health and safety rules, regulations and legislation

Application Form/ Interview

To apply, please email leanne.amos@ageukhbw.org.uk


Job title: Dementia & Me Organiser
Responsible to:  Community Services Manager
Salary: £11 per Hour
Hours: 20 hours across 5 days per week
Base: Age UK Herne Bay & Whitstable
Geographical Area of Work: Thanet
Annual Leave: 20 days per annum + Bank Holidays

Job Purpose: 

To set up, develop, maintain services and activities for people living with dementia, their families and unpaid carers including:

  • Dementia Cafes
  • Peer Support Groups
  • Drop in clinics
  • Young Onset Dementia groups/activities
  • To facilitate and set up social and supportive activities that will be co-produced with local people with dementia and their families and carers

Job Description: 

  • Research and book the most appropriate and accessible venues to hold events and activities
  • Maintain contact with people living with dementia, their family and carers in between events and activities
  • Listen to the needs of participants to understand what other activities are needed and set those up where appropriate
  • Organise refreshments for each event
  • Access relevant local and national information and resources for people living with dementia, their carers and families to access whilst attending activities and events
  • Liaise and develop relationships with local health and social care bodies and organisations to better facilitate cross referrals and facilitate access
  • Market and publicise events using templates (branded)
  • Prepare marketing materials and ensure that marketing is relevant to different groups of people (e.g. Young onset dementia) using the Dementia & Me templates provided.
  • Data collection and reporting, up to date, timely and accurate.
  • Recruit, train, and support volunteers
  • Maintain contact with local Dementia Coordinators, Community Navigators and other potential referral routes and other community groups, schools, libraries, churches
  • Feed into long term service development
  • Respond to enquiries in a timely manner (within 3 working days)
  • Adhere to organisational policies and procedures

This post is subject to an enhanced DBS check  

Skills and attributes Method of assessment
  • Approachable and friendly/socially confident
  • Attention to detail and accurate recording
  • Excellent communication skills
  • Good organisational skills
  • IT skills
  • Ability to manage workload and plan effectively to ensure seamless delivery of services.
  • Ability to problem solve by thinking laterally to achieve results
  • Listening and understanding
Application Form/Interview
Experience  
  • Working with people living with dementia, their carers and family
  • Experience of working with older people
  • Experience of health and social care systems
  • Experience of setting up activities and event planning
  • Data collection and recording/reporting
  • Ability to quickly form good relationships both internally and externally and represent the organisation in a positive manner
Application Form/Interview
Knowledge  
  • Understanding of the challenges facing people living with dementia, their families and carers
  • Knowledge and understanding of local voluntary sector and statutory bodies
Application Form/Interview
Work related circumstances  
  • Commitment to equal opportunities 
  • Ability to meet the travel requirements of the post & possess a full, clean driving licence, have access to a car for work. 
  • Compliance with health and safety rules, regulations and legislation 
Application Form/Interview

To apply, please email leanne.amos@ageukhbw.org.uk


Job title: Digital Outreach Worker
Responsible to: Chief Officer
Salary: £11.00 per hour
Working Pattern: 24 hrs per week worked over 4 days.
Fixed term post- to the end of November 2023

Job Purpose:

The post holder will be responsible for supporting the Project Coordinator to deliver Age UK HBW’s Digital Inclusion programme, by facilitating and establishing external relationships, and leading outreach visits to promote referrals to the service. They will also support participation of clients who are unwilling or unable to attend volunteer-led sessions, for example because of more complex needs, through the delivery of remote
and/or face-to-face 1:1 session.

Job Description:

  • To work with the Project Coordinator to support work with internal and external referral routes.
  • To visit external organisations, for example residential care homes, and promote the Digital Inclusion support service offering in a group and 1:1 setting.
  • To liaise with the Project Coordinator (and any other staff/volunteers) to identify clients who are unable or unwilling to attend community centres, but who could benefit from and are interested in digital skills support.
  • To visit older people to deliver person-centred digital skills support sessions on a 1:1 basis in their homes.
  • To ensure that all monitoring data is accurately captured and shared with the wider Age UK project team as applicable.

This post is subject to an enhanced DBS check.

Skills/Knowledge and Ability Method of assessment
  • Excellent IT skills.
  • Confident using different devices, including smart phones and tablets (Apple and Android), laptops, and smart speakers.
  • Knowledge of various IT packages and a wide range of popular applications.
  • Confidence delivering both group and 1:1 activity with older people.
  • Excellent teaching skills, including the ability to create impactful session plans based on the needs of the client.
  • Ability to troubleshoot issues promptly as they arise.
  • Excellent organisational skills.
  • The ability to organise session delivery to ensure that a client’s goals are met in a timely manner.
  • Excellent time management skills to ensure that sessions are delivered within the agreed timeframe.
  • Excellent communication skills, both written and oral.
  • The ability to explain technology, and benefits of digital in a clear and simple way.
  • Excellent listening skills.
  • Ability to work with learners with different levels of knowledge and skill.
  • Ability to relay information and instructions in a clear, accessible, relevant, and personable way.
  • Ability to be empathetic in a group to people’s individual needs.
  • Ability to maintain confidential communication where applicable.
Application form/Interview
Work Related Behaviours  
  • Understanding and appreciation of the issues and barriers affecting older people and those around them, specifically with regards to digital skills.
  • Willingness and motivation to work with external partners and networks to increase access to digital provision throughout the community, provide complementary activity and avoid duplication.
  • A fair and open-minded approach to individuals, avoiding judgement and stereotyping.
  • A commitment to and understanding of equal opportunities.
  • Honest and reliable.
  • Patient and understanding.
  • Be socially confident and self-assured when meeting new people.
Application form/Interview
Person Specification - Essential
Experience/Education
 
  • Educated to GCSE level minimum.
  • A track record of successfully delivering frontline services for older people or other vulnerable groups.
  • A track record of delivering skills support services.
  • Experience of developing session plans to ensure that client goals are met.
Application form/Interview

To apply, please email leanne.amos@ageukhbw.org.uk


Job Title: Volunteer Recruiter, Social Media & Community Engagement Worker
Hours: 24 hours a week worked over 4 days.
Rate of pay: £11 per hour
Responsible to: Chief Officer

Age UK Herne Bay & Whitstable is committed to providing high quality standards of services to older people. Our staff and volunteers play an important contribution to that standard.

This job description does not cover all the tasks involved in the job. Therefore, it is essential that any person employed by Age UK Herne Bay & Whitstable is willing to undertake any reasonable task delegated to them.

Job Purpose:

To reach out, promote and encourage community involvement with a focus on encouraging and promoting volunteering opportunities. To establish and maintain local connections with all organisations/groups/clubs associated with older people, using a variety of marketing tools. To use local connections to encourage local fundraising and involvement initiatives. To maintain and update our website and ensure social media posts are relevant, consistent, at regular/frequent intervals, to reflect national campaigns and local centre-based activities and news.

Key Duties & Responsibilities:

  • Plan design and deliver a range of marketing materials promoting Age UK Herne Bay & Whitstable across a range of media to promote services, volunteering opportunities and maximise income
  • Recruit new volunteers.
  • Develop role descriptions to match required roles.
  • Collect volunteer information, availability, and skills, and maintaining an up-to-date database.
  • Use marketing tools such as outreach programs, e-mails, and volunteer databases.
  • Keeping new and existing volunteers informed about the organisation and volunteer opportunities
  • Matching volunteers to opportunities that suit their skill sets
  • To celebrate volunteering week showing appreciation to volunteers
  • Create strong and appealing community engagement and fundraising initiatives.
  • Create positive and appealing Volunteer Recruitment materials and forge relationships and connections to maximise recruitment
  • Seek and develop new and innovative approaches to all areas of responsibility
  • Contribute to all activity strands including the website, media, marketing of the charity and to ensure effective promotion of our work.
  • Support senior management in creating effective long- term supporters, using a variety of channels, including written, verbal, face to face and electronic media.
  • Work with senior management to establish a system to measure the impact and outcomes of the role.
  • Establish strong professional working relationships, at all levels.
  • Be familiar with the organisation’s Business Plan.
  • Adhering to all Age UK’s policies and procedures.
  • Maintain monitoring information and write reports when required.

Personal Attributes needed for the post

  • Be self-motivated
  • A good communicator
  • People focussed
  • A sensitive, sympathetic, and caring approach
  • To be able to maintain a cheerful and approachable demeanour
  • To be honest and trustworthy.
  • To be discreet
  • To be of smart appearance.
  • To have a flexible approach to working patterns
  • Good communication skills
  • Ability to work methodically

Qualification & Experience

  • Ability and skills to produce high quality materials for a variety of media
  • To be literate in the use of social media
  • To be able to convey messages in the most suitable way.
  • Experience of working independently
  • Proven track record of community engagement/ volunteer recruitment
  • Excellent standard of numeracy and literacy

Training

Successful completion of all ongoing online courses / in person training must be achieved
by the specified dates.

To apply, please email leanne.amos@ageukhbw.org.uk


JOB TITLE: WEEKEND KITCHEN ASSISTANT
Working 11 hours per week 7.30am – 1pm working Saturdays and Sundays
£9.50 per hour

Age UK Herne Bay and Whitstable is committed to providing high quality standard of services to older people. Our staff and volunteers play an
important contribution to that standard. This job description does not cover all the tasks involved in the job. Therefore, it is essential that any
person employed by Age UK Herne Bay and Whitstable is willing to undertake any reasonable task delegated to them. From time-to-time
volunteers will work with you under the supervision of the Cook.

JOB PURPOSE:

Under the direct supervision of the Cook, you will work alongside volunteers to prepare meals for the Day Centres, meals on wheels and
any other catering provided from our kitchen. To ensure the kitchen is maintained to a clean and hygienic condition.

SPECIFIC DUTIES:

  1. To assist with food preparation.
  2. To ensure efficient use of food to avoid waste and maintain quality, and to ensure correct portioning and serving of meals.
  3. To undertake the preparation of special diets if required.
  4. To keep records of food used, temperature checks etc. as required.
  5. To ensure kitchen, equipment and utensils are maintained in a clean and hygienic condition and to ensure all washing up is carried out to a high standard of hygiene.
  6. To undertake training as required.
  7. To undertake other related duties when requested by management and to assist other staff members with their duties, covering holidays and sick leave.
  8. To work closely and amicably with other staff and volunteers working in the kitchen and serving food. Working in a team to ensure safe working practices associated with Health & Safety and Food Hygiene.
  9. To observe the organisation’s policy on Health & Safety, Equal Opportunities and Confidentiality.

PERSONAL ATTRIBUTES REQUIRED

  1. A cheerful and approachable demeanour.
  2. To be of smart and clean appearance.
  3. To be honest and trustworthy.
  4. To be able to work with a minimum of supervision.

SKILLS REQUIRED

  1. A minimum of Basic Food Hygiene.
  2. Good basic cooking skills.
  3. To have good basic numeracy and literacy.
  4. To be able to work to deadlines.

TRAINING TO BE UNDERTAKEN

Basic Food Hygiene
COSHH
Infection Control 

Fire
Diversity & Equality
Health & Safety 
Nutrition and Diet
First Aid Awareness
Safeguarding

To apply, please email leanne.amos@ageukhbw.org.uk