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Getting support with the Census 2021

Published on 18 March 2021 02:03 PM

Census 2021

Intro to Census 2021

The census is a survey that happens every 10 years and gives a picture of all the people and households in England and Wales. The Census Day was Sunday 21 March 2021, but it's not too late to take part. By answering census questions, organisations will be able to make decisions on planning and funding public services in your area. 

You must complete the census by law or you could be fined up to £1,000

It should take about 10 minutes to answer the household questions and then an additional 10 minutes per person. Responses should be sent in on or before 21st March or as soon as possible after.

Do you provide unpaid support to a friend or family member?

Do you look after someone but do not get paid for it?  Make sure you identify yourself as an unpaid carer when you complete your Census Form on 21 March. Tick yes to question 24.

Not sure if you're a carer?  See this video below.

Need more information?

  • Call 0800 141 2021 to reach the national Census support line.
  • Additionally, you can text 86677 with your questions and receive a response within 2 working days.
  • Visit the Census website:
  • Information is available in different languages and in accessible formats, and you can also call a free language helpline on 0800 587 2021 for any additional assistance.
  • You can also find information on the website about how the census will be carried out safely during the pandemic.

Need help to complete the census form online?

Census support centres are available in most areas across England. Most centres provide phone support and face-to-face appointments. They can help with general census queries, and help you to fill in your online census or paper form. Find a nearby centre here:

St Luke’s Community Centre is also offering support to residents who need to complete their forms. You can call them on 020 7549 8181. Volunteers will be on standby to offer you telephone support or, if appropriate, in-person support at the centre with outdoor seating. The centre will provide laptops and tablets for residents to use, if they want to complete the form online. 

Further questions?

If there's anything else you need help with, please call the Age UK Islington helpline on 020 7281 6018 /