Hospital Services

Please note, this service is not available outside Age UK Lambeth - Head Office's catchment area.

Email: info@ageuklambeth.org
Telephone: 02073466800

We have two Hospital Services available at Age UK Lambeth: Hospital 2 Home and Hospital Discharge Volunteer Support Service. They all offer slightly different support; please read below for more details on what they can offer you, who the service is for and how you can access the service.

Hospital 2 Home

The Hospital 2 Home team is there to assist patients have a safe and comfortable discharge from Hospital. Our worker can either help escort you home or meet you there when you arrive. This is to ensure you are comfortable and settled upon your return. They can also help with a number of other things, including:

- Collect any items you need from home in the lead up to your discharge, this can include clothes or paperwork.
- Ensure that there is enough food and other practical items in the house for your return.
- Make sure that everything is in working order like the gas and electricity.
- Assures minor adaptations and furniture is moved on the day of discharge and leaves you feeling safe and happy to be back home.
- They can also link in with other Age UK Lambeth services to prevent future hospital readmission such as a cleaner who is part of the Hospital 2 Home team.

Who is the service for?

The Hospital 2 Home team work across Kings College Hospital and St Thomas Hospital however the service is open to anyone living in Lambeth.

How long does the Hospital 2 Home Worker work with a patient for?

The Hospital 2 Home Service is a brief intervention service primarily supporting patients with their discharge home. Once we’ve supported someone we can provide a follow up call/ welfare check within the first few days/ week of someone being discharged from hospital.

How do you make a referral?

Follow the link below to make a referral, or for more information contact info@ageuklambeth.org or 0207 346 6800

https://podio.com/webforms/28659636/2303246

Hospital Discharge Volunteer Support Service

We find and vet volunteers to support patients transitioning from hospital to home, ensuring their discharge is safe, smooth, and successful. By providing practical assistance and emotional support, they will play a key role in helping individuals regain independence, prevent readmission, and access community resources.

This service is to support pathway 0 and pathway 1 patients.

Our volunteers can help with

Our volunteers can support your patient for up to 28 days, they can help with:

- Assist with transport, helping patients travel safely from the hospital to their homes
- Shopping for groceries or other essentials
- Carrying out simple home safety checks to ensure the environment is suitable for recovery
- Offer emotional support and reassurance during the transition period
- Support patients for a minimum of 4 weeks (maximum 6 weeks) post-discharge, in person (at their home or in the community) and over the phone
- Help patients connect with local services, activities, and support networks to aid recovery and prevent isolation
- Encourage and support individuals to re-engage with their community, reducing the likelihood of hospital readmission

How to make a referral

Please contact our Hospital Discharge Coordinator and she will invite you to the Care For Me platform where you can make direct referrals.

Email: hospitaldischarge@ageuklambeth.org
Telephone: 07562517101