Information and Advice

Age UK Lincolnshire offers a free and confidential information and advice service for older people aged 50 and over, their families and carers.

Over the last year our advisors received 1,035 enquiries, helping older people in the Lincolnshire area to receive over £1,646,834 in previously unclaimed benefits, allowing people to remain independent, have more disposable income and feel supported to live comfortably.

How to Access the Service

You can access our information and advice service in a number of ways:

By telephone: 01522 696 000 (between 9.00am and 3.30pm)
By email: info@ageuklincolnshire.org.uk
At our office: Pop into our Activity Centre, 36 Park Street, Lincoln to make an enquiry (between 9.00am and 3.30pm)

Confidential face to face appointments are available Monday to Friday both in the home, or through an office visit at our Activity Centre in Lincoln. Please call 01522 696 000 to make a referral. A trained advisor will then contact you to discuss your referral and arrange an appointment.

Drop in Thursdays: Our friendly advisor will be on hand every second Thursday at Horncastle Library ((Wharf Road, LN9 5HL) between 9.30am and 12pm to deal with any Information and Advice enquiries you may have (subject to availability). All enquiries are confidential.

Drop in Fridays: Our friendly advisor will be on hand every Friday at Park Street (36 Park Street, LN1 1UQ) between 10am and 2pm to deal with any Information and Advice enquiries you may have (subject to availability). All enquiries are confidential.

Special arrangements may be made if required. Please let us know if you need any additional support when enquiring.

Our advisers are trained to help with:

• Housing options, help and support - Information on how to live independently in your home, access to aids and adaptations to help you remain independent at home
• Welfare Benefits - Including a benefit check and help with applying for pension age welfare benefits
• Access to social care - Support finding a care home, processing social care, completing an assessment of need, assessing funding criteria for care and support.
• Information and fact sheets - We can provide information on all the above areas and more, paying for temporary and permanent residential care, Cost of Living and Energy Advice, Warm Home Discount.