Skip to content

Response Service Team Leader

Age UK Lincoln & South Lincolnshire is expanding across our area to meet the rising demand for our fantastic services. We are looking for a Team Leader in the following area: 

  • Lincoln
  • 4 on 4 off shift pattern
  • 06:00 – 18:00
  • 38.5-hour contract
  • Driving licence essential
  • Personal care involved
  • £29,011 per annum

Our vision, a world where older people flourish, is delivered through a commitment to our values and our promise to deliver.

About the role

As a Response Team Leader, no two days are ever the same. With a multitude of tasks to keep you busy, supporting the team, alongside our clients, everyday will come with its challenges, but more so, with an abundance of job satisfaction, knowing that you’ve made a difference to our older community.

Your day will start by making plans with our Call Handlers and Community Responders, to ensure a smooth running of the day. You will liaise with external professionals such as GP’s, Community Nurses and Co-ordinators at the hospital discharge lounges. By doing so, you will play an important role in enabling older people to safely receive short term care whilst remaining in their homes. Preventing hospital admissions and avoiding extended hospital stays.

You will carry out personal care calls when required to support your team, and ensure regular supervisions and observation competencies take place for those you line manage. You will carry out regular audits in line with CQC standards and expectations and will work closely with the Registered Care Manager and Assistant Response Manager, in order to achieve our organisational strategic goals, whilst embedding our core values into everything that you do. You will be welcomed into a friendly team of diverse individuals and have some fun along the way too!

What’s in it for you?

  • Access to an Employee Assistance Programme provided by BUPA
  • In house Mental Health First Aider support
  • Full training for the role, with additional training in line with your interests, such as Dementia, Safeguarding, Diploma’s
  • To be a part of an organisation that REALLY makes a difference
  • Job satisfaction and feeling valued
  • Blue Light Card discounts
  • Charity worker discounts, including a dedicated Age UK portal
  • Discounted tickets for events vis Tickets for Good
  • Uniform and all PPE

Are you committed to improving the lives of older people?

Do you have a background in care or simply looking for something new?

Are you passionate and share our core values of dignity, respect and compassion?

This could be the role for you!

For a full list of qualities and attributes, please refer to the person specification.

How to apply

Please click here to complete our application form. We strongly encourage applicants to use the job description to complete their application, and to demonstrate their skills and suitability for the role.

CVs will not be accepted.

Closing Date: Wednesday 16th July 2025

Interview Date: Tuesday 22nd July 2025

If you have any questions about the role, get in touch with the Human Resources Department by calling 03455 564 144 or email hr@ageuklsl.org.uk

We reserve the right to close the advert before the closing date if we receive a sufficient number of applications

Our Commitment to Safeguarding

Age UK Lincoln & South Lincolnshire has an ongoing commitment to safeguarding, to demonstrate this we ensure that we follow safer recruitment practices. Our application form and interview process will always contain safeguarding-related questions. To ensure that our pre-employment checks are thorough, we will obtain and verify references from previous employers and conduct Disclosure and Barring Service (DBS) checks for all new employees. Everyone at Age UK Lincoln & South Lincolnshire will receive a comprehensive induction which will cover an insight into safeguarding principles, policies and procedures. In addition, all employees complete mandatory Safeguarding Training.