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Age UK Lincoln and South Lincolnshire offers a free and confidential information and advice service for older people, their families and carers.

In the year 2017- 18 we helped local people to claim previously unclaimed benefits of £1,141,179 allowing people to be more independent and live more comfortably.

Woman helping man with advice

How to access the service

You can access our information and advice service in a number of ways.

By phone: 01522 696000 or 03455 564144

By email:

At our office: Book an appointment or drop-in to our offices in Park Street, Lincoln or 3 Chantry House 
Lincoln Lane, Boston, Lincolnshire, PE21 8RU

Opening times:

Telephone or call into Park Street to make an appointment with one of the team between 9am and 3pm Monday to Friday or call 03455 564 144

Drop ins are available if we have a team member available to see you.

Our advisers are trained to help with

  • Social care - such as finding a care home, accessing social care and how it's funded
  • Your income - including a free benefit check and help with applying for pension age welfare  benefits 
  • Your home - information on staying warm at home and access to home aids and adaptations 
  • Legal issues - information guides and factsheets on making a Will, Power of Attorney, and how to deal with an estate.

Find information guides and factsheets here 

The I&A Quality Programme has two main sets of benchmarks, which state that a service must show that it: • Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records. • Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice. • Monitors its services and seeks feedback from clients and stakeholders.

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