Information and Advice

Age UK Lincoln & South Lincolnshire offers a free and confidential information and advice service for older people, their families and carers.

In the year 2017-18 we helped local people to claim previously unclaimed benefits of £1,141,179 allowing people to be more independent and live more comfortably.

How to access the service

You can access our information and advice service in a number of ways:

By phone: 03455 564144
By email: info@ageuklsl.org.uk
At our office: Book an appointment or drop-in to our offices located in Lincoln and Boston.

36 Park Street, Lincoln, LN1 1UQ
3 Chantry House, Lincoln Lane, Boston, Lincolnshire, PE21 8RU

Opening times:

Call or pop in to Park Street to make an appointment with one of the team between 9am and 3pm Monday to Friday.

Drop-ins are available if we have a team member available to see you.

Our advisers are trained to help with:

Social care - such as finding care home, accessing social care and how it's funded
Your income - including a free benefit check and help with applying for pension age welfare benefits
Your home - information on staying warm at home and access to home aids and adaptations
Legal issues - information guides and factsheets on making a Will, Power of Attorney, and how to deal with an estate

Find information guides and factsheets here

The I&A Quality Programme has two main sets of benchmarks, which state that a service must show that it: • Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records. • Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice. • Monitors its services and seeks feedback from clients and stakeholders.

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