Information and Advice

Age UK Lincoln & South Lincolnshire offers a free and confidential information and advice service for older people, their families and carers.

How to Access the Service

You can access our information and advice service in a number of ways:

By phone: 03455 564 144 (Between 9.00am and 4.00pm)
By email: info@ageuklsl.org.uk
At our office: Pop into Park Street to make an enquiry.

You can call for advice between 9am and 4pm or pop in to Park Street to make an enquiry between 9am and 3pm Monday to Friday.

Confidential Face 2 Face office appointments are available Monday to Friday at our Activity Centre, 36 Park Street, Lincoln, LN1 1UQ.  Please call 03455 564 144 to make a referral. A trained advisor will then contact you to discuss your referral and arrange an appointment.

Drop in Fridays – Our friendly advisor will be on hand between 10am and 2pm to deal with any information and Advice enquiries you may have (subject to availability). All enquiries are confidential and at a pace to suit you.

Special arrangements may be made if required. Please let us know if you need any additional support when enquiring.

Our advisers are trained to help with:

• Access to social care - Support finding a care home, processing social care, completing an assessment of need, assessing funding criteria for care and support.
• Housing options, help and support - Information on how to live independently in your home, access to aids and adaptations to help you remain independent at home
• Your income - Including a free benefit check and help with applying for pension age welfare benefits
• Legal issues - Information guides and factsheets on making a Will, Power of Attorney, and how to deal with an estate
• Information and fact sheets - We can provide information on paying for temporary and permanent residential care