We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
Age UK Manchester (formerly Age Concern Manchester) is an independent charity working with and for older people across Manchester.
Like many other local Age UKs, our roots can be traced back to an “older people’s welfare committee”. In our case the charity was part of the then Manchester and Salford Council for Voluntary Service, and in January 1976 the first separate charity called “Age Concern Manchester” was established. The charity grew steadily and a fundamental review of organisational and managerial structures was in progress when, in June 1996, the IRA bomb that devastated Manchester’s City Centre rendered our Corn Exchange headquarters unusable, causing considerable disruption to the charity’s organisation.
However our staff and volunteers worked tirelessly to ensure that our work in the community and in our local day centres continued and that services to older people were sustained throughout a very difficult time.
Since the bombing, our Headquarters have moved to a number of different locations, and we are currently based at 20 St Ann's Square, Manchester, M2 7HG.
Our charity is Registered with the Charity Commission (1083242) and is a Company Limited by Guarantee. Our governing body is the Board of Trustees which meets once a month to receive reports and discuss progress.
Trustees currently on the Board are all volunteers and are senior professionals or retired professionals, bringing their combined knowledge of finance, law, accountancy, the management of human resources, charities, transport, nursing, mental health, and social care to the governance of the charity.
The wide and growing range of “what we do” is detailed throughout this website and we do hope that you will find our website helpful and informative.
We rely on your support to keep serving the community. We are supported by donations from the public, income from our charity shops, and some charitable grants.
There are many opportunities on this website to donate directly to Age UK Manchester.
Equality and diversity
We value diversity in all that we do. We recognise and welcome the diversity of older adults and their different needs, choices, cultures and values and the diversity of our volunteers, supporters and staff. We believe that it is only through working together that we can use our local, regional and national presence to the greatest effect.
Equal Opportunities statement
- Age UK Manchester recognises that certain individuals and groups in society suffer discrimination. Age UK Manchester, as an employer and as a service provider, is working to remove all forms of unfair discrimination, whether on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
- Age UK Manchester acknowledges its duty to ensure that it does not engage in direct or indirect discrimination in its own employment and management practices, in the services it provides and in its policies. In the course of its work it will oppose the practices of others where these conflict with this statement and the equal opportunities policies adopted by Age UK Manchester.
- Age UK Manchester will provide services and facilities which meet the accessibility needs of those who use them
- Age UK Manchester will ensure that written equal opportunities polices are developed for all aspects of its work and implement programmes of action to ensure such policy is put into practice.
- All Age UK Manchester’s employees and volunteers will be expected to adhere to the organisation's equal opportunities policy in the course of their work with, or on behalf of Age UK Manchester.
Age UK Manchester is committed to providing services of the highest possible quality, reflecting as fully as possible the views and wishes of the users of our services.
We acknowledge that, despite our best efforts, occasions may arise when users of the services, or other people who come into contact with Age UK Manchester, feel the need to express dissatisfaction. If we have made a mistake, or if there is room for improvement, we need to know in order to put matters right.
This complaints procedure is designed to ensure that any complaint is dealt with fairly and thoroughly. By ‘complaint’ we mean any expression of dissatisfaction. This procedure is made accessible to the public in the form of a poster, which is displayed in interview rooms and public reception areas, and a leaflet.
Complaints Procedure – Informal Complaint
Many misunderstandings or differences can be sorted out by discussing them with the volunteer or member of staff in charge at the time and the place that the complaint first arises.
Should the matter not be resolved in this way, it should be brought to the attention of the service manager who will make contact with the complainant to try and resolve the matter. Even if the matter is resolved it should still be fully recorded in the ‘Comments, Compliments, Complaints’ file. If these discussions do not resolve the difficulties, then the next step is a formal complaint.
Complaints Procedure – Formal Complaint
At this stage the complainant should be asked to complete a Complaints Form and to send it in confidence to the Chief Executive. A sample of the Complaints form follows. The Chief Executive will acknowledge a complaint within 5 days of its receipt. The complaint will be fully investigated, normally by the line manager of the person or persons directly involved in the complaint, and a report produced for the Chief Executive within 28 days. All complaints will be dealt with in the strictest confidence.
The investigation will be carried out fairly, and will not be dealt with by anyone directly involved in the matter. If any meetings are required, these will be arranged at a time to suit the complainant(s) and they will be entitled to bring a non-lawyer friend or relative along to represent them. The complainant will be kept informed if an investigation takes longer than 28 days.
It will be for the Chief Executive to decide what action, if any, it is appropriate to take in response to the complaint. The complainant will receive a written statement setting out the decision. A copy of the complaint and the decision will be kept in a named file - ‘Comments, Compliments and Complaints’.
Should the complaint be about the action of the Chief Executive, the role ascribed to the Chief Executive in the complaints procedure will be taken by a Trustee appointed by the Board for the purpose.
Our board of trustees
B Green - Chairman
Dr S Lennon - Deputy Chairman
S Dervan - Company Secretary
R Zoltie - Honorary Treasurer
Our Senior Management Team
S Dervan - Chief Executive
M McKinney - Care Services Manager
H McGinnis - Finance Manager
T Torevell - Business Development Manager
S Agar - Service Development Manager
Organisational Quality Standards
We are proud to have achieved the Organisational Quality Standards for local Age UKs in England.
Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.
To find out more about our Organisational Quality Standards certification, please contact us.