Comments and Complaints
COMMENTS or COMPLAINTS?
- We are a charitable service, run by both staff & volunteers. We want to provide a good service and it helps us to do that if you will make suggestions for improvements or, if necessary, complain about the way you feel that you have been treated, or the service you have received.
- Your comments will be treated seriously by us. We will address them, and do what we can to improve things within the resources we have got.
- If you have a suggestion or would like to make comments about the service, please report it to the Chief Officer and ask for it to be noted and if necessary, put it on the agenda for the next Trustee meeting.
- Alternatively you can write to us at:
Mrs Helen Goodman
Chief Officer
Age UK North East Lincolnshire
27 Osborne Street
Grimsby
North East Lincolnshire.
DN31 1EY
01472 252929/344976
If it is a complaint, we will look into it, and contact you to try and resolve the issue within one calendar month.
The Trustee Board meets every two months.
We thank you for suggestions and comments and will let you know what we have done, in order to improve our service as a result of your comments.