Sunday 29 March 2020
Thankfully today’s service provision update is short and sweet.
Staff absence is reducing which is fantastic news but we are not being complacent and remain ready for the next challenge!
We have no changes to highlight and all services which are running are operating without any disruption over the weekend. Another amazing achievement for our teams. Thank you all for your continued passion in these challenging times.
We do hope that everyone has had a chance to read the letter from the Secretary of State for Health & Social Care Matt Hancock applauding the work of carers in social care.
Until tomorrow, stay safe and well
Saturday 28 MARCH 2020
Weekend Update On Service Provision
We start the weekend with one only more member of staff self-isolating, and the fantastic news is that next week we expect a number of staff to return to work after self-isolation.
All in all as a Group we continue to perform superbly during the COVID-19 situation.
High Sheriff for Tyne and Wear
We have received a message from the High Sheriff for Tyne and Wear applauding our work,
“ Dawn, long ago I decided that a key focus of my shrieval year would be to support charities and community groups in Tyne & Wear working to combatting loneliness, little knowing that their work would become even more vital with the arrival of COVID-19. Please let me know if there is anything I can do to raise the profile of your valuable work .
In the days/weeks/months ahead – as and when appropriate I’d also be keen to visit and view your work first hand. Meanwhile, hope you are keeping well.
Best wishes. Sarah”
Sarah Stewart OBE DL, High Sheriff for Tyne and Wear
It is very motivating for us all to receive something like this, and well deserved as our team is pulling together amazingly in light of COVID-19
We have reached a steady state and the Leadership Team has agreed today to try and reach out to those older people who are not aware of the support we are offering.
We must emphasise this will very much depend on Northumbria Police agreeing to us carrying out a leaflet drop of the “contact cards” we use currently for our existing customers.
Additionally we are in the process of asking the Post Office if they could support us to do this, and we will also ask for volunteers to be on standby to support.
Yvonne Probert, Head of Charity Services is preparing a “hit list” of the areas we intend to target starting early next week. The plan is to do this in phases starting with the most “deprived” areas of the borough, monitoring the demand on our services as we go. Yvonne will also be responsible for communicating this to volunteers.
Our Customer Service Team has received a steady stream of requests today from local residents and their families , some of whom are not located locally .
The lines are open 7 days 10:00-15:00 Tel 0191 2808484 . The team will respond to all voicemail messages left on this number.
We will continue to produce a regular update as developments take shape so please check our social media platforms for regular updates and share our messages with your own networks.
Friday 27 MARCH 2020
It’s fantastic to be able to report that there are no changes to our staff absences, and none of our customers are reporting COVID 19 symptoms today.
Age UK North Tyneside and EveryDay Care have circulated to all relevant staff, a letter from our Chief Executive, Dawn McNally which emphasises our role in delivering essential services to vulnerable older people, and therefore our right to continue to travel during lock down.
Staff had requested this as the Police have challenged them and asked for evidence that confirms they are supporting an essential service.
In addition to this we are in the process of getting a car parking permit to relevant key worker staff allowing access to restricted parking areas without fear of recompense.
The Customer Service Team are available over 7 days, 10am to 3pm. Only new customer enquiries and referrals will go through this team who will then action these to the relevant service.
The main telephone system is operating on a “night” service with a new message asking our customers to leave a voicemail for us.
We are linking with other local support partners in North Tyneside who in addition to ourselves are supporting older, vulnerable residents to remain at home safely.
The Whitley Bay Roundtable http://whitleybayroundtable.org/support/
We are updating our websites and social media platforms daily with information pertinent to our customer demographic linking to partner activity and support available locally.
Although our Bradbury Centre building is currently closed and our teams are all working from home and our Extra Care Schemes in the case of EveryDay our leadership team meets virtually each day to ensure service provision is sustained.
As always we will keep all of our stakeholders fully appraised of any changes to service provision for Age UK North Tyneside and EveryDay Care.
Thursday 26 March 2020
It’s good news that I have very little to report today, most importantly that our “essential” care services continue without any disruption. The EveryDay Care teams continue to do a fantastic job.
Please check our website news page and encourage friends and family members to do the same as there are lots of different activities that you and our customers could be doing whilst we’re in the ongoing lockdown situation.
In addition our social media platforms (Twitter, Facebook) are working well for us with key partners liking and sharing our news constantly.
I am delighted to report that we still have no customers reporting COVID-19 symptoms which is testament to the procedures and processes already in place to combat every eventuality, even a pandemic of this magnitude.
For our key worker care teams in the community we are today trying to get confirmation from North Tyneside and Newcastle City Councils that they will supply us with a letter confirming our care service is “essential”.
Unfortunately some of our key worker staff have been stopped by the Police who have asked for confirmation of their necessity to be ‘on the road’.
EveryDay Care team members should have their ID with them at all times in addition their managers will supply them with a sign for either their vehicle or to carry about their person with our Head of Professional Care services Kerry Parker’s mobile number which they can share with the Police if challenged.
Sadly there is no sign of the delivery of face masks. Be assured that we are chasing the supply chain.
As necessity is the ‘mother of invention’ we have made over 750 face masks in house to date. We have 400 in stock and materials to make a further 400 if necessary, so as you’d expect we are well prepared.
We have launched the Telephone Befriending Service and we are now receiving referrals. Our Customer Service team will continue to triage enquiries and pass these to our Volunteering team.
The main contact number to access this service is 0191 2808484.
Our 40 existing Befriending volunteers continue to support our existing customers, and we have 10 new COVID 19 volunteers on the telephones with a further 77 volunteers in the process of being checked and trained to support older customers over the telephone.
The numbers are staggering and include volunteers from Accenture based at the Cobalt Industrial Estate. Our Volunteering team is supporting this service and we hope that in the future the friendships made during COVID-19 will be sustained.
Our Customer Service team has offered advice and guidance to some 100+, often distressed, older people, and demand for our shopping service is strong.
Our website is updated very regularly as are all of our social media platforms (Twitter, Facebook ) so we can direct customers online if needs be.
Our Customer Service team is available over 7 days 10am to 3pm Tel 0191 2808484.
Until tomorrow, stay safe everyone.