Age UK uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. To read more about how we use cookies and how you can control them.
Skip to content
Get scam aware

Useful Scams information

Dealing with scam calls
If you've ever bought anything from a catalogue, online, in store or booked a holiday or bought/hired a car, then there is a footprint of data somewhere with your name on it. There are legal companies that harvest this information and others that buy it for legal marketing use - others for not so legal uses. Unfortunately, it is every easy for your personal details to get into the wrong hands.

Can you trace a number?
The phones and numbers scammers use in an ongoing scam change constantly. They often  use untraceable numbers from disposable mobile phones. Anything traceable such as a pop up office will generally find the user long gone. You can report your call to Action Fraud online tel 0300 123 2010 - they collate and work to prevent scams.

How can I reduce the chance of being scammed?
We recommend the following steps to reduce the likelihood of you or a family member falling victim to a financial scam.

  • Register with True Call, which blocks 98% of nuisance calls., 08000 336 330.

  • Set up a password with utility companies, always use a door chain, genuine callers are always happy to rearrange.

  • Call 999 if you feel pressured/threatened at any time. If you think you may have been the victim of a scam, call 101.

  • Always choose reliable trade person via websites such as

  • To opt out from deliveries from other unaddressed mail distributors you may wish to register with the 'Your Choice' preference scheme run by the Direct Marketing Association. They can be contacted at: 'Your Choice' Preference Scheme, Direct Marketing Association (UK) Ltd, DMA House, 70 Margaret Street, London, W1W 8SS. Telephone: 0207 291 3300/Fax: 0207 323 4165/Email:

  • If you would like to stop any other unwanted communications please visit The Mailing Preference Service, which provides details on all other preference services, or call the Mailing Preference Service on 0845 703 4599.

  • The Fundraising Preference Service is a website-based service that can help members of the public control the communications they receive from charities. By registering your details with the Fundraising Preference Service you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities. To find out more and register please visit or call their helpline on 0300 3033 517.

Advice and support

  • Northumberia Police website has lots of helpful advice, leaflets and links organisations that can provide support - click here

  • Take Five To Stop Fraud. A national campaign that offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud. Click here.
    Find out if your email address has ever appeared in a data breach -

  • The UK Government's advice on how to stay safe online -

  • To report a scam/fraud contact Action Fraud on 0300 123 2040.

  • For consumer advice contact Northumberland Citizens Advice on 03444 111 444.

  • For trading standards/rogue traders advice contact Northumberland Trading Standards on 0345 600 6400 / E:
  • To report a crime with your local police call 101 (non emergency number) or 999 for emergencies if you feel unsafe or threatened

  • For information and advice, call Age UK Northumberland on 01670 784 800 or email