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Age UK Northumberland is committed to continuous quality improvement and meeting CQC regulatory requirements, contractual obligations, H&S and safeguarding standards.

Quality Policy June 2023.pdf

Care Quality Commission Rating

The Care Quality Commission is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. It was established in 2009 to regulate and inspect health and social care services in England.

Age UK Northumberland is registered and rated 'GOOD', please feel free to read our inspection report by clicking on the link below:

Age UK Charity Quality Standard

We are proud to have achieved the Age UK Charity Quality Standard.

Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation.  It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.

To find out more about our Age UK Charity Quality Standard certification, please contact us

Age UK Charity Quality 638.jpg


Age UK Information & Advice Quality Marque

We hold the Age UK Information & Advice Quality Marque which demonstrates that our Information & Advice service:

  • Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
  • Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
  • Monitors its services and seeks feedback from clients and stakeholders.

Age UK Information & Advice Quality Marque


Advice Quality Standard

We hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrates a commitment to quality.

If you would like to know more about the quality mark, please go to: