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'A friendly voice at the end of the phone' 

We are proud that our Phone Friends service has been listed as a finalist for the Charity and Community Award this year as part of the Cherwell Business Awards.


lady telephoningNot having someone to talk to regularly can be lonely and isolating, particularly if you’re used to sharing your home and time with others. A friendly chat on the phone can make all the difference.

Phone Friends is our older and confidential telephone befriending service for people who feel lonely and would benefit from a regular, free  friendly chat.

Every week our volunteers phone many older people and have a good chat with them. We phone at the same mutually convenient time each week and over time our volunteers build up a friendship with each person. By listening as well as talking our volunteers can provide information and help for all kinds of things in addition to signposting to other services and offering support.

Currently over 300 lonely and isolated people in Oxfordshire are receiving at least one call a week from a caring, friendly and committed team of Phone Friends volunteers. We have received lots of positive feedback from those who have used the service about the benefits it brings to them. 

Any older person in Oxfordshire is eligible to use the Phone Friends service if they feel that having a regular phone call would make a difference to them.

How Phone Friends works

You can refer yourself to this service and we also take referrals from doctors and professionals, friends, family, neighbours or anyone who is concerned. Simply ring Paula on 01295 234 850 or email

Once a referral has been made, you will be matched to a suitable volunteer who will phone at an agreed suitable day each week or fortnight, at a set time. All calls are free to recipients.

Phone Friends can also offer peace of mind to friends and family members: if a scheduled call is not answered, we are able to contact your friend or family member to let them know.

Volunteer with Phone Friends

Are you a friendly person who is happy to chat on the phone?

Have you got an hour or more to spare each week?

We are always looking for people to join our Phone Friend's team. Calls can be made from our Banbury call centre as well as from your own home. We provide full training and reimburse out-of-pocket expenses.

If you can commit some time on a regular basis (phonecalls can be made Monday-Friday at evenings or weekends on a weekly or fortnightly basis) you can help to make a real difference to the lives of older people in Oxfordshire who feel lonely. 

Please note that to become a Phone Friends volunteer you will need to be able to attend introductory training and shadowing at our Banbury-based Call Centre before you are partnered with your first service user.

To express an interest in volunteering, please fill out our volunteering contact form.

Support Phone Friends

Phone Friends is an unfunded service that relies on funding from local groups and businesses in order to run. If you are interested in finding out more about how you can help to support this service financially please contact Ruth Swift at or ring 07827 235 404.

Contact us

If you would like to know more about our Phone Friends service, make a referral or find out more about how you can join our team of volunteers, please contact the Service Coordinator, Paula, on 01295 234 850 or email