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Scam alert

Published on 17 August 2026 11:01 AM

What's happening?

We've become aware of scammers in several areas contacting clients by phone, asking about damp and mould or queries around insulation and pretending they are from Age UK.

They are asking for client details and asking personal questions including if they own their own home. These calls are designed to misuse Age UK's trusted name and trick recipients into sharing personal information and possibly more. Luckily clients in the cases we are aware of were suspicious and didn't provide any details to the scammers.

What to look out for

Age UK's top five steps to reduce the risk of being scammed include:

  • STOP Never do anything you don't want to or make any decisions on the spot
  • CHECK Always check their credentials, especially tradespeople. Ask for proof of ID, trade accreditations, ensure quotes and contracts are in writing
  • ASK Always ask someone you trust for a second opinion
  • MINE Do not give away personal information 
  • SHARE your experience with others to lower their risk of being scammed

What we are doing

  • All local Age UK Partners have been notified to make them aware of the situation
  • Age UK are monitoring the situation closely.

What you need to do if you receive a call

  1. Your immediate action is crucial to protect yourself and the Age UK brand.
  2. DO NOT give any personal or financial information.
  3. NOTE the number and details down if you can of the scam call.
  4. VERIFY by saying you will call Age UK Rotherham back on the central number or visit them in person.
  5. CHECK the line: Scammers can keep your phone line open even after you've hung up. Use a different phone, call someone you know first to check the line is free, or wait at least 10 to 15 minutes between calls to make sure that any scammer have hung up.
  6. REPORT this to Report Fraud on 0300 123 2040 or Text 7726. Should anyone think a business is unlawful or acted unfairly then they can also call Citizens Advice on 0808 223 1133 who can help to make a report to Trading Standards.
  7. TELL your local Age UK.