Age UK Sandwell complies with the Data Protection Act 1998, its Regulations and principles. For the purposes of the Act, the Chief Executive Officer is the “data controller”.

All service users have the right to ask about and see any information held about them and what it is used for, whether Age UK Sandwell, believe it to be confidential or not. You will be asked to consent in writing before Age UK Sandwell collects any very personal (the Act calls this “sensitive”) data about you. If you wish to see any information we hold about you, you should ask the Coordinator in the first instance, who will seek disclosure approval from the Chief Executive Officer.

Confidentiality Policy

All information relating to an individual is private.  Any use of what might be considered private information without the individual’s consent is an abuse of privacy.

Age UK Sandwell will not pass on any information about you to any of our other services or to anyone else without your written consent, unless it reasonably seems to us to be a life-threatening situation (as per Adult Abuse Guidelines. If written consent is not possible (e.g. because of confusion/dementia, etc.) the organisation would decide whether to seek permission from a carer or advocate. This decision must be clearly recorded.

It is important that all Age UK Sandwell staff treat the information received in the course of their work as confidential. However, if they become aware of information that would come under the terms of the Public Interest Disclosure Policy they should disclose it accordingly.