Contact us

How to contact us

Information & Advice

Answers to most questions can be found on our website on our services page. If you cannot find what you are looking for on our website, please use our advice enquiry form below.

Advice enquiry form

If you would like help claiming a disability benefit, like Attendance Allowance or Disability Living Allowance, please use our dedicated Disability Benefit enquiry form below.

Disability benefit form

Phone number: 023 8036 8636

Please note our current waiting time is approx 4-6 weeks for non-urgent enquiries, as we work through a large volume of existing cases.

To request our hot meals service, please use our online form.

Online request form

Email: wellbeingcheckswithmeals@ageuksouthampton.org.uk

Age UK Southampton Christmas Opening Hours 2025

With Christmas approaching, we wanted to let you know that the holiday opening hours for our services are as follows:

Information & Advice:

Christmas Eve 24th December - Normal opening hours (10am - 2pm)

Christmas Day 25th December - CLOSED

Boxing Day 26th December - CLOSED

Saturday 27th December - CLOSED

Sunday 28th December - CLOSED

Monday 29th December - Normal opening hours (10am - 2pm)

Tuesday 30th December - Normal opening hours (10am - 2pm)

Wednesday 31st December - CLOSED

Thursday 1st January - CLOSED

Friday 2nd January - Normal opening hours (10am - 2pm)

Padwell Road Day Centre:

Closing at 3pm on the 24th December and reopening on Monday 5th January.

Please note that we are also running on limited staff over the festive period. Thanks for your understanding, and we look forward to being up and running again in the new year!

Normal hours to resume from Thursday, 2nd January 2025.

Charity Shops

PLEASE NOTE THAT AGE UK CHARITY SHOPS ARE RUN BY OUR NATIONAL CHARITY PARTNER, AGE UK. CLICK HERE FOR MORE ABOUT MAKING DONATIONS TO YOUR LOCAL SHOPS

Portswood Road Shop

229 Portswood Road, Southampton, SO17 2NF

Telephone:02380 559897

Find out more about our charity shops

Our office for Age UK products

Age UK Isle of Wight Trading Office

Call us on 01983 525282 or find us at 147 High Street, Newport, Isle of Wight, PO30 1TY

We are open from Monday to Friday, 9.30am - 4.30pm

Age UK Portsmouth Trading Office

Call us on 023 9286 2121 or find us at The Bradbury Centre, 16-18 Kingston Road, Portsmouth, PO1 5RZ

We are open from Monday to Thursday, 9.00am to 5.00pm and on Friday, 9.00am to 4.30pm

Find out more about our products