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Age UK Southampton is restarting services that were suspended due to the coronavirus restrictions


The Coronavirus pandemic continues to create challenges for Southampton’s older population; the closure of services for many months, together with worries about rejoining  groups or using public transport have increased the risk of people becoming lonely or isolated.

We are gradually reopening our services, but paying strict attention to local infection rates and other risks to older people, our staff and volunteers.


SCC Community HelpAge UK Southampton is a vital part of the city-wide group of voluntary sector organisations who have come together to address the crisis; to see what help is available, click here


Now more than ever, no one should have no one

For more about tackling loneliness, please click here

Please make a donation to Age UK Southampton so that local older people do not suffer alone.


Help and support from Age UK Southampton (note that services are subject to change in line with local or national restrictions).

We continue to support social distancing and the wearing of PPE in order to help keep our staff, volunteers and vulnerable clients safe.

We are gradually reinstating our social group meetings, and will continue to provide 1:1 support to our clients.

Our offices are open Monday to Friday 10 – 4. Phone enquiries outside of these times will be directed to the Age UK National Advice Line.

  • Wellbeing telephone calls to offer a regular, friendly chat with one of our trained volunteers. If you, or someone you know, could benefit from weekly contact by phone, please get in touch – for many older people this is a call to look forward to each week.


  • Working with Age UK’s ‘Call in time’ service to provide clients with an additional call if required


  • Southampton Living Well day service is open. Having worked closely with partners over several months to reduce the risks of infection, we are now able to offer a limited number of places to customers.  Those unable to attend continue to be supported in their homes with wellbeing phone calls and face-to-face visits.


  • Our Information & Advice service continues to run as normal, although with limited face-to-face contact (office appointment or home-visits). We offer advice on a wide range of topics from Attendance Allowance, housing, care, and Welfare Benefits checks to Zumba classes.


  • Our Home Visiting Service has returned to face-to-face visits, but with neew measures so that we can protect older people and their visitors.


Promoting digital inclusionWe are working with a group of our experienced volunteers to find ways of using technology (eg tablets, smartphones and computers) to access our services and information. We will update our website once we have some resources in place, but in the meantime, if you think you could help, please let us know.


For more details about any of these services, please call us on 023 8036 3686 or email info@ageuksouthampton.org.uk

If you are a professional, friend or family member who would like to make a referral to our services, please download and complete our Referral Form.

We are immensely grateful to our dedicated team of staff and volunteers for supporting these new ways of working in these challenging times, and their outstanding commitment to the wellbeing and independence of vulnerableolder people.

How you can help

We urgently need more volunteers to support older people with regular contact by telephone. If this is of interest to you or someone you know, please click here . For more details of our roles and how to become an Age UK Southampton volunteer

If you are able to support our work with a donation to help towards our services and expenses, including the cost of the Personal Protective Equipment that we are providing to keep our clients, staff and volunteers safe at this critical time, please click here

For further information and advice about the COVID-19 (Corona Virus) please click here