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Our befriending and wellbeing call services continue to be available by telephone.

telephone befriending

Loneliness is a daily reality for 40,000 older people in London. It can be a month before they speak to anyone, with only the radio or television to keep them company.

Community Connectors befriending is our name for our service which supports isolated and lonely older people to forge new connections with a volunteer and the wider community.

How our service helps:

  • Regular, friendly contact: telephone & face-to-face befrienders are the warm voices and friendly faces that engage with isolated older people to draw them out of their shell & develop confidence (Face to face visits are suspended during lockdown).
  • Discovering activities & hobbies: we support older people to connect with activities and hobbies they like, by providing information on local groups & activities and providing support & encouragement to attend.
  • Reconnecting with the community (suspended during lockdown): volunteer befrienders can accompany an older person to an activity for the first time, to help them settle in. They might also go out to a local cafe or for a meal as part of the befriending relationship.
  • During lockdown we can support you to connect with online activities even if you've never done this before.  We have tablet computers with cameras that we can lend to you and we can teach you how to use them.  Our tablets are mobile enabled so you do not need your own internet connection to use them.

Who might benefit from the service:

People aged 75+ living in Sutton can be referred or refer themselves to the service. They must be at risk of or experiencing isolation and can include older people who:

  • Have little to no contact with family/friends
  • Are living with a long-term health condition, including dementia
  • Have mobility problems
  • Live alone
  • Are currently accessing very little or no other services

Call us: 020 8078 0002


Other information you may find helpful