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Who are we

Age UK Teesside is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Teesside is a registered charity (number 702714 and company limited by guarantee (number 2152353). The registered address is

The Dorothy Rose Suites (29-32)

The TAD Centre

Ormesby Road



If you have any questions around this privacy policy, you should contact Anne Sykes on 01642 805500

How do we collect information from you?

Information you give to us

This could be when you donate, access a service or attend an event.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include:

  • Name, address (including postcode), email address, telephone number, IP address
  • Date of birth
  • “Special categories” Gender, sexuality or religious beliefs if absolutely necessary

How is your information used?

We may use your information to:

  • Process a donation that you have made
  • Process a welfare benefits claim
  • Liaise with a health professional to offer you support or advice

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

  • Consent
  • legitimate interest
  • contract

Fundraising and Marketing

 When we have gained consent via a specific channel

Your choices

You have the right to opt out of receiving communications from us at any time by contacting us on 01642 805500 or via our website at or by emailing

You can also change the way we contact you at any time by using the above methods

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Anne Sykes on 01642 805500 or by email

  1. The right to rectification
  2. The right to erasure
  3. The right to restrict processing
  4. The right to data portability
  5. The right to object

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely.

i.e. encryption, secure mail, password protection.

Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

Your information is not transferred outside of Europe


To download a copy of our Compliments, Comments and Complaints Policy & Procedure Click Here.


Review of this Policy

This policy was last reviewed Feb 2023. This is kept under regular review and updated where necessary.


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