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We are proud to have achieved the following accreditations, which demonstrate our commitment to providing excellent customer care, information and advice.

Organisational Quality Standards:

OQS logo




Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.

To find out more about our Organisational Quality Standards certification, please contact us.


Age UK Information & Advice Quality Assured Marque:

The Age UK Information and Advice Quality Assured marque shows that we offer a quality assured service. It demonstrates our commitment to providing consistent, relevant and effective advice; to customer care, and that our service has clear and relevant procedures in place to manage the delivery of good quality information and advice to clients.

Click here to see the certificate.


Advice Quality Standard:

We also hold the Advice Quality Standard (AQS), the quality mark for organisations that provide advice to the public on social welfare legal issues.

Organisations are audited every two years and have to demonstrate that they are accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients. The standard is externally assessed by The Advice Services Alliance (ASA).

Click here to see the certificate.