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Information and advice

Due to the current coronavirus situation, we are only able to offer telephone and email support.  Please contact us if you need help.
 
Changes to benefit appointments and assessments. 
The DWP has announced that face-to-face medical assessments and jobcentre appointments have been suspended for three months.  Benefits will continue to be paid during this period and new claims can still be made.  For more information about these changes and for further updates from the DWP, please click here.
 
Our information and advice service assists all people aged 50 and over, their relatives, friends and carers who are resident within the Borough of Wigan.

In 2018-19, we supported local older people to gain £1,778,852 in benefits which would otherwise have remained unclaimed.

The service is free and offers information and advice on a wide range of issues such as:

  • Disability benefits including Attendance Allowance, Disability Living Allowance, Personal Independence Payment and Carers Allowance;
  • Welfare benefits to top up your income including Pension Credit and help with housing costs;
  • Working age benefits such as Employment and Support Allowance (which has replaced Incapacity Benefit) and Universal Credit;
  • Availability of grants and loans from the local authority, DWP or other agencies;
  • Help with the completion of local authority application forms including Occupational Therapy self assessments, and the Blue Badge scheme;
  • Consumer issues.

We offer information, advice and practical assistance such as completing forms and writing letters. An appointment is necessary for completion of a benefit claim or other application forms but general telephone advice is available most days of the week.

Appointments can be arranged at an office in central Wigan but we also offer a home visiting service to those who are housebound or would have difficulty travelling.

All enquiries are dealt with confidentially and impartially, and we will not pass individual details onto third parties without prior permission.

 Age UK produces a range of factsheets that cover most situations encountered in everyday life. These are free of charge and available on request.

Quality

The Information and Advice Service has achieved the Advice Quality Standard.

Impact

To learn more about the impact of our Information and Advice Service, click here

Free booklets and online information

For further information, please contact us:

Telephone: 01942 615880