Age UK uses cookies to ensure that we give you the best experience. By continuing to use this site, you are agreeing to our policy. To read more about how we use cookies and how you can control them. Read more about cookies
Skip to content

What do information and advice office volunteers do?

Information and advice is a confidential service which plays a crucial role in improving the quality of life for older people.

Working from our offices, your role will be to help with the delivery of our information and advice service to individual older people.

You will be taking calls from the general public made to our advice line, responding to enquries received by letter or email or providing help to people who come to our offices for information and advice on subjects ranging from help with benefits to finding a local trader.

You'll also be signposting clients to other services or making referrals on their behalf. After training, you'll also be supporting clients with complex issues by providing or offering casework.

Where is this role available?

In either our Devizes or Salisbury offices.

When can I do this?

Mon - Fri between 10am - 3pm

What time commitment is expected?

A regular weekly commitment of a minimum of 4 hours is preferred.

What are the practical considerations?

You will need to be over 18 and be prepared for us to apply for a DBS check on your behalf. 

What you will get out of it

  • Pride in providing such detailed guidance to help others in this specialist role
  • Regular and ongoing training to help you undertake your role
  • A sense of achievement from being able to make an immediate difference to someone's quality of life
  • It's a great opportunity to meet new people and be part of a lovely team of volunteers
  • It's a great opportunity if you want to develop skills in giving advice

What are we looking for? 

We are looking for people who: 

  • Might have previous experience in providing information & advice to people, although this is not mandatory
  • Are prepared to undertake the training required for the role
  • Are good listeners, non-judgemental and have good communication skills 
  • Have the ability to convey complex information in a way that can be easily understood by others 
  • Are competent IT users and willing to use our databases (we will provide training)
  • Will follow our processes and procedures for quality assurance 
  • Are dedicated and have the time to commit to the role

Apply for this role

To apply to be an Information and Advice Office Volunteer please complete our volunteer application online.