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What do information and advice office volunteers do?

You will volunteer in one of our offices alongside I&A staff and volunteers. The tasks are wide and varied and may include:

  • Talking to people over the phone to obtain basic information so that an enquiry can be allocated to an I&A Advisor.
  • Talking to people over the phone to obtain feedback following help and support given through one of the AUKW services.
  • Ordering, printing and organising stationery such as AUK Information Guides, Attendance Allowance forms and envelopes, AUKW flyers, leaflets produced by other organisations.
  • Preparing information packs to be sent to volunteers and/or clients.
  • Inputting data from the case management system into data reports.

Where is this role available?

In either our Devizes or Salisbury offices.

When can I do this?

Mon - Fri between 10am - 3pm

What time commitment is expected?

A regular weekly commitment of a minimum of 3 hours is preferred.

What are the practical considerations?

You will need to be over 18 and be prepared for us to apply for a DBS check on your behalf. 

What you will get out of it

  • You will build on valuable skills such as communication, listening, working in an office environment.
  • You will obtain satisfaction by talking and listening to older people.
  • You will receive and have training opportunities to widen your knowledge
  • You will work within an enthusiastic and supportive team
  • You will be part of a wider Age UK Wiltshire team, hearing about, and working with, staff and volunteers from other Age UK Wiltshire services.

What are we looking for? 

We are looking for people who: 

  • Might have previous experience in providing information & advice to people, although this is not mandatory
  • Are prepared to undertake the training required for the role
  • Are good listeners, non-judgemental and have good communication skills 
  • Have the ability to convey complex information in a way that can be easily understood by others 
  • Are competent IT users and willing to use our databases (we will provide training)
  • Will follow our processes and procedures for quality assurance 
  • Are dedicated and have the time to commit to the role

Apply for this role

To apply to be an Information and Advice Office Volunteer please complete our volunteer application online.