Shop Volunteer
About our shop roles
Available 3-4 hours per week.
Our roles are available at several locations througout Wiltshire.
This role is managed by the Shop Manager/Assistant Manager.
Role Responsibilities
It is essential everyone receives a warm, friendly and professional welcome on arrival (including in-coming telephone calls) and an appropriate acknowledgement when they leave.
There are a variety of roles to carry out which include:
- Accept incoming stock with thanks and appreciation.
- Encourage all those with donations to sign up to our Gift Aid Scheme
- Stock sorting: assisting in the sorting, preparation and presentation of goods donated for sale
- Researching: looking up items on the internet to identify them and set a suitable price
- Steaming: using the steaming process to help prepare donated clothes and fabric items for sale on the shop floor
- Customer service: being friendly and helpful to customers in order to increase sales
- Till-operating: serving and assisting customers, taking payment for goods and entering transaction into cash register
- Help with tea/coffee breaks
- Maintain a tidy, clean and safe shop environment
- Accept incoming monetary donations and use the correct donation procedures taught in training or ask a Manager.
Personal Responsibilities
- Display a professional welcoming and caring attitude at all times
- Treat all information with the utmost confidentiality at all times.
- Inform the shop manager of any absences as soon as possible
- Be aware of Health and Safety Regulations
- Attend training sessions as required
- Seek help or support when needed
Volunteers must complete relevant initial training and be assessed as competent and confident for shop duties.
Apply for this role
To apply to be a volunteer roles at one of our charity shops, please complete our volunteer application online.