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We welcome your:

  • Comments and suggestions - please tell us how we can improve what we do and what new services, activities etc. you’d like us to provide
  • Compliments - please tell us when we get things right; or when a member of staff or volunteer is especially helpful to you
  • Questions - please contact us if you want more information about any of our services, how the charity is managed etc
  • Complaints - please tell us if you’re dissatisfied, in any way, with the service you receive from us

If you choose to write to us with your comment, compliment, enquiry etc we will reply to you in writing.

How we will deal with your complaint

Step 1

If it’s appropriate and you feel comfortable doing so, please complain to the member of staff/volunteer involved. Many problems can be sorted out immediately. If not, please ask to see their supervisor.

Step 2

If you feel unable to complain to the person involved, or you are still dissatisfied, please contact the charity’s Chief Executive who is responsible for all the charity’s services. She will look into the matter and give you an initial response within seven days. Some complaints may take a little longer to investigate, but the Chief Executive will keep you informed of progress.

Step 3

If you remain dissatisfied or if your complaint is about the Chief Executive, please write to the Chairman of Age UK Bolton at:

Age UK Bolton, The Square, 53-55 Victoria Square, Bolton BL1 1RZ

Please mark your envelope CONFIDENTIAL. You’ll receive an initial response within 14 days.

Please remember: You have a right to complain. Your complaint will be dealt with in confidence, seriously, thoroughly and quickly.

Data Privacy and Confidentiality

Any information you provide to us will remain private and confidential. The information you provide will only be used for purposes of dealing with your comment or complaint. It will not be used for any other purpose and will not be divulged to any third parties.