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Age UK Bolton Privacy Policy – website version

Who are we

Age UK Bolton is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Bolton is a registered charity (number 223240). The registered address is 53-55 Victoria Square, Bolton, BL1 1RZ

If you have any questions around this privacy policy, you should contact the Corporate Services Manager on 01204 382411

How do we collect information from you?

Information you give to us

This could be as a client, customer, supplier, business contact, employee, volunteer or contractor of our service, when you donate, access a service or attend an event.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include:

  • Name, address (including postcode), email address, telephone number, IP address
  • Date of birth
  • Emergency contact details

Sensitive data which includes but it is not limited to health data, sexuality, ethnicity and religion are recognised by ICO guidance as “special categories” of data only collected if absolutely necessary. Where this information is collected for monitoring purposes, it is done so on a separate form and the individual cannot be identified.

How is your information used?

As a client, customer, supplier, business contact, employee, volunteer or contractor of our service we may use your information to deliver a service, process a donation that you have made; to capture attendance at an event.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use are consent, legitimate interest, contract, vital interests

Fundraising and Marketing

Age UK Bolton is subject to certain rules and privacy laws when marketing to our clients/customers.

For example, an individual’s prior consent is required for electronic direct marketing (for example, by email, text or automated calls). The limited exception for existing customers known as ‘soft opt in’ allows organisations to send marketing texts or emails if they have obtained contact details in the course of a sale to that person, they are marketing similar products or services, and they gave the person an opportunity to opt out of marketing when first collecting the details and in every subsequent message.

The right to object to direct marketing must be explicitly offered to the individual in an intelligible manner so that it is clearly distinguishable from other information.

Your choices

You have the right to opt out of receiving communications from us at any time by contacting

You can also change the way we contact you at any time by calling / emailing the Corporate Services Manager on 01204 382411 or by emailing postmaster@ageukbolton.org.uk

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact the Corporate Services Manager on 01204 382411

  1. The right to rectification
  2. The right to erasure
  3. The right to restrict processing
  4. The right to data portability
  5. The right to object

In collecting and processing your personal information we will comply with the Data Protection law in force at the time. This means that the personal information we hold about you must be:

i)             used lawfully, fairly and in a transparent way

ii)            Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with these purposes.

iii)           Relevant to the purposes we have told you about and limited only to those purposes

iv)           Accurate and up to date

v)            Kept only as long as necessary for the purposes we hold about you

vi)           Kept securely

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely; we have encryption, secure mail and password protection.

Use of 'cookies'

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

We do not use any 3rd parties that transfer data outside the EEA

Complaints

If you want to make a complaint, you can do so by contacting the Corporate Services Manager on 01204 382411 by emailing postmaster@ageukbolton.org.uk

The compliments, comments and complaints policy can be accessed here

Review of this Policy

This policy was last reviewed in May 2018. This is kept under regular review and updated where necessary.