Office admin volunteer

Volunteer role description

As an Office Admin volunteer, you will provide valuable, ongoing support to the team based at our Bolton office.

Specific responsibilities 

• Answering the telephone, dealing with enquiries and transferring calls 
• Sending out information letters and booklets to clients by post
• Sending out regular customer satisfaction survey letters 
• Making calls to clients to confirm appointments
• Scanning and uploading forms to Charitylog, our CRM system
• Supporting the team with other occasional admin tasks

We're looking for someone who...

• Has good telephone manner
• Has good administrative skills; some experience of recording data would be beneficial, however, training on Charitylog will be provided
• Has good communication skills, both verbal and written 
• Has a good standard of literacy and numeracy 
• Can work under own initiative and know when to seek help and support
• Is reliable
• Has an awareness of confidentiality and able to agree to follow our confidentiality policies
• Can work within a team of other volunteers and staff

Time requirements

1-4pm Tuesday, Wednesday or Thursday (flexibility around which day or option to do 2-3 days) 

For further information, or for an informal discussion, please email volunteering@ageukbolton.org.uk  

Applying to the role

To apply for this role please download and fill in the Volunteer Application Form and email it to volunteering@ageukbolton.org.uk

Please note all of our volunteers undergo a full DBS check.