Useful numbers and sources of help
Phone number: 01296 431 911
Email: age@ageukbucks.org.uk
Phone lines are open 9:30-12:30 Tuesday-Friday
General Help
Buckinghamshire County Council
Citizens Advice Bucks
GOV.UK
Official government website providing information on a range of topics including benefits, housing, employment, pensions and health services
Website: www.gov.uk/
Bucks Adult Safeguarding
If you have a concern about someone contact: 01296 383204
for out of hours: 0800 999 7677
Website: https://www.buckssafeguarding.org.uk/adultsboard/report-a-concern/report-a-concern-public/
Money Matters
Age UK Bucks Welfare Benefits Service
Telephone Number: 01296 431911
National Debt Line
Solla (Society of Later Life Advisers)
Specialises in later life financial matters
Telephone Number: 0333 2020 454
Website: https://societyoflaterlifeadvisers.co.uk/
Step change
Legal and Consumer
Banburyshire Advice centre
Based in Banbury but covers Bucks.
Free initial advice on wills and LPA and can put you in touch with a legal expert who can make home visits to write wills and complete LPA at a lower fee that solicitors usually charge
Telephone Number: 01295 279 988
Website: https://www.banburyshirecitizenproject.org.uk
Buy With Confidence
Trading Standards approved traders list.
Use the website to find reliable trades people
Website: www.buywithconfidence.gov.uk/
Housing
Action Fraud
Bucks County Council
For help with all housing enquiries
Telephone Number: 0300 131 6000
Website: https://www.buckinghamshire.gov.uk/housing-and-benefits/housing
HOOP (Housing Options for Older People)
Have a useful online questionnaire to help you think about different aspects of your home and how you live in it.
Website: https://hoop.eac.org.uk/hooptool
Crime and Scams
Non Emergency Police
Stop Scams UK
Telephone Number: 159
Website: https://stopscamsuk.org.uk/campaign/get-help-now
159 works in the same way as 101 for the police or 111 for the NHS. It’s the number you can trust to get you through to your bank safely and securely, every time. So if you think someone is trying to trick you into handing over money or personal details – stop, hang up and call 159 to speak directly to your bank.
Support for Victims of Crime
Health and Care
Adult Social Care Occupational Therapy Team
For help with obtaining equipment that is right for you - Whilst everyone is eligible for an occupational therapist assessment please be aware not everyone will qualify for council-funded adaptations.
Telephone Number: 01296 387024
Email Address: OTtriage@buckinghamshire.gov.uk
Alzheimer's Society
Bucks Care Service Directory
Provides useful information on care and financial needs assessments and local care provision.
Website: https://servicesdirectory.buckinghamshire.gov.uk/
Buckinghamshire Adult Mental Health Team (AMHT)
For adult mental health support.
Telephone Number: 01865 901600
Website: www.oxfordhealth.nhs.uk/service/adult-mental-health-services/
Bucks Mind
Buckinghamshire Integrated Sensory Service (BISS)
Supporting people with sight, hearing and dual sensory loss living in Bucks.
Telephone Number: 01296 479970
Website: www.bucksvision.co.uk/biss/
BucksVision
Cruse Bereavement Support
Website: https://www.cruse.org.uk
Dementia Support Bucks
Telephone Number: 01280 505028
Website: https://www.oxfordhealth.nhs.uk/service_description/memory-services
Essity
For continence products.
Telephone Number: 01296 383204
Memory Service
This requires a referral from your GP.
Website: https://www.oxfordhealth.nhs.uk/service_description/memory-services
Millbrook Healthcare
For equipment and aids – formerly provided by NRS.
Telephone Number: 01296 840317
Website: https://millbrookhealthcare.co.uk/
Email Address: Contactusbuckinghamshire@millbrookhealthcare.co.uk
Samaritans
Telephone Number (Calls are free to this number): 116 123
Website: www.samaritans.org/branches/chiltern-samaritans/
Transport and Travel
Blue Badge Team
For enquiries or to apply you can contact the Bucks Council.
Telephone Number: 01296 382902
On-line form: https://www.gov.uk/apply-blue-badge/
Buckinghamshire Community Transport Hub
The Community Transport Hub provides information and advice about alternative transport options to Buckinghamshire residents who are without access to public or private transport.
Telephone Number: 0800 085 8480
Website: https://communityimpactbucks.org.uk/charities-groups/community-transport
Dial a Ride
Telephone Number: 01494 766123
Non-Emergency Patient Transport
For non-emergency patient transport services you will need to speak to your GP or the healthcare professional that referred you to hospital to check if you are eligible.
Telephone Number: 0300 777 3333
Website: https://www.emedgroup.co.uk/bobf/
Prevention Matters
For help to complete the blue badge application form - You need to be at risk of social isolation to be eligible for help from this service.
Telephone Number: 01296 484322
Website: preventionmatters@connectionsupport.org.uk/
Voluntary Transport – Home to Health
Wye Valley Volunteers offers a service in which volunteers use their own cars to drive clients to medical appointments such as to hospitals, GP surgeries and dentists.
They ask for a small donation for this service.
Telephone Number: 01628 521027
Website: https://www.wyevalleyvolunteers.org.uk/our-services/community-transport/
Wellbeing and Social Connection
Age UK Bucks Befriending
Offers telephone and in-home companionship.
It is dependent on individual client needs and volunteer availability.
Telephone Number: 01296 431911 (Option 3)
Email Address: age@ageukbucks.org.uk
Age UK Bucks Boost Service
Offers support to help you understand what social options are available to you locally.
Try out a new hobby, find community groups and activities, make new friends.
Telephone Number: 01296 431911 (Option 2)
Email Address: boost@ageukbucks.org.uk
Bucks Home Library Service
If you find it difficult to get to the library in person due to age, illness or disability, or you are an unpaid carer, you can have library items delivered to your home.
You can use the Library Buddy Service to have a friend or family member borrow and return books and other items on your behalf. Or, you can use the Home Library Service to have a library volunteer deliver them to your home.
Telephone Number: 01494 475573
Website: homelibraryservice@buckinghamshire.gov.uk/
Bucks On-line Directory
A directory of groups and organisations. Searchable by postcode on the website.
Website: https://directory.buckinghamshire.gov.uk/
The Silverline Helpline
Run by Age UK the national charity, is free to call and open 24 hours a day 7 days a week, they are available just for a chat or to provide information or support, they can also link callers with local groups and services.
Telephone Number: 0800 470 80 90