Privacy policy

Age UK Camden is committed to protecting your information.

We are committed to protecting your personal information. Under UK GDPR, we must explain what data we hold about you, how we store and use it, and your rights.

You can download our Privacy Consent Leaflet and Privacy Policy below.

AUC Privacy Consent Leaflet

AUC Privacy Policy

To find out more about how we store your data please select a service from below:

• AUC Care Navigation and Social Prescribing Schedule of Information
• AUC Counselling Services Information Schedule.pdf
• AUC Great Croft Day Centre Schedule of Information.pdf
• AUC Henderson Court Day Centre Schedule of Information.pdf
• AUC Good Neighbours Scheme and Telefriends Befriending Services Information Schedule.pdf
• AUC Dementia Befriending and Wellbeing Information Schedule.pdf
• AUC Digital Support Information Schedule.pdf
• AUC HR Schedule of Information.pdf
• AUC Information and Advice Schedule of Information.pdf
• AUC Fundraising Schedule of Information.pdf
• AUC Comms Schedule of Information.pdf
• AUC Volunteering Information Schedule

This privacy policy applies to Age UK Camden. It explains how we use any information provided by visitors to the Age UK Camden website and how we protect your privacy.

Privacy Notice

• Complete a contact or enquiry form
• Ask about services, volunteering or support
• Register for an activity or event
• Make a donation
• Sign up to receive updates

• IP address and device information
• Pages visited and time spent on the site
• Cookie and analytics information

• Respond to enquiries and provide information
• Deliver services you have requested
• Administer events, volunteering and donations
• Improve our website and services
• Meet safeguarding and legal obligations
• Send updates where you have chosen to receive them

• Website and IT hosting providers
• Email communication systems
• Payment processors
• Regulators or safeguarding authorities where required by law

• General enquiries: up to 12 months
• Donations and financial records: up to 7 years (legal requirement)
• Marketing preferences: until you withdraw consent
• Website analytics data: up to 26 months

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion where appropriate
• Object to or restrict processing
• Withdraw consent at any time
• Complain to the Information Commissioner’s Office (ICO)

UK General Data Protection

Under the UK General Data Protection, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so. We do not send you subsequent communications unless you give us permission to do so.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Camden is a registered charity and company limited by guarantee (registered charity number 293446, company number 1969975)

Registered office: Age UK Camden, Henderson Court, 102 Fitzjohn’s Avenue, London NW3 6NS.

What information do we collect?

We use customer contact information from the 'contact us' form to send the visitor information or materials requested by the visitor. The visitor's contact information is also used to contact the visitor when necessary, for example, to fulfil a query.

What happens when visitors link to another site?

Age UK Camden website contains links to other websites. This privacy policy applies only to our site, so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about our visitors to any other site.

Cookies

Please click here to be redirected to our Cookies page