QPM logoService has ended

Our Advocacy Service ended on 31st March 2017. The information below shows what we did offer but is no longer available. If you are needing information and advice, please contact us on 01773 768240

Age UK Derby and Derbyshire’s Advocacy Service was a free, independent and confidential service, which offered one-to-one and group support for older people and their carers in Derby City, Amber Valley & Erewash.

What sort of advoacy did we provide?

advice at home

Advocates work in partnership with older people and their carers in many different ways; at Age UK Derby and Derbyshire we provide:

  • Issue based or crisis advocacy: Where an advocate empowers someone to speak up about a particular issue, or speaks up for them to support them around an issue they may be facing or through a crisis.
  • Group advocacy Where an advocate empowers a group collectively to speak up about a particular issue, or speaks up for them to support them through a crisis 
  • Non-instructed advocacy: Assisting someone who is unable to give a clear view of their wishes. In these situations our advocates would seek to uphold the person's rights, ensure fair and equal treatment and access to services and make certain that decisions are taken with due consideration for their unique preferences and perspectives.

What does an advocate do?

Our Advocacy service will be able to offer you an advocate who can:

  • Listen to you in the knowledge that what you do say is kept safe and confidential*
  • Discuss with you difficult problems, issues or decisions you may be facing
  • Support you to be heard at meetings
  • Speak on your behalf – for example to social workers, medical staff or care home management
  • Provide you with information to enable you to access benefits and other services to help you resolve problems
    *to protect you, or a person you care for, we may have to disclose relevant information.

A quality service

QPM logoWe attain quality standards so that you can trust our charity and services. We maintain ISO 9001 and in May 2013, we were awarded the Advocacy Quality Performance Mark by Action 4 Advocacy.

More information about the award

Safeguarding Adults

Abuse causes harm or distress to an older person. It is a violation of an individual’s human rights.  Abuse can happen anywhere.
If you need help please talk to someone. Help is available from:

‘Call Derbyshire’ on 01629 533190 ( 24 hours a day, 7 days a week) or Derby on 01332 640777
In an emergency, always dial 999.

Further information