Our Befriending Support Offer

At Age UK Doncaster, we know that friendship, connection and companionship are key to ageing well. That’s why we offer a three-tier befriending service designed to meet different levels of need – from friendly chats over coffee to specialist dementia support. All of our services are person-centred, meaning they are shaped around what matters most to the individual.

Level 1: Volunteer Befriending – Free for 6 Months

Who it’s for: Older people in Doncaster who are socially isolated but generally able to get out and about. They may be a little frail, but do not have a diagnosis of dementia or significant mobility issues.

What we offer: Friendly, informal companionship provided by trained volunteers. This is not a care service – it’s a social connection. Volunteers might:

• Meet you for a chat or coffee
• Go for a walk or gentle activity
• Attend community events, cinema, or the theatre with you
• Encourage you to re-engage with hobbies or interests

How it works: 

• Sessions are arranged at a mutually convenient time
• Volunteers are not responsible for personal care, mobility aids or medical tasks
• There is no cost for up to six months
• We aim to help you build confidence, independence, and reconnect with your community

Expected outcomes:

• Reduced loneliness and isolation
• Improved emotional wellbeing
• Greater community involvement

If you are interested in becoming a volunteer befriender you can apply now using our online application form!

Volunteer Application form

Level 2: Keep in Mind – Early Dementia Support (6-Week Programme)

Who it’s for: People who have recently been diagnosed with dementia. You may be feeling unsure, anxious or isolated and looking for support to adjust and stay connected.

What we offer: A time-limited, structured support programme delivered by trained staff with experience in dementia care. You can self-refer or be referred by a professional.

We will: 

• Match you with a dementia-trained staff member for meaningful social contact
• Help you remain active, valued, and connected
• Support your confidence to live well following diagnosis
• Offer light-touch guidance for your family or carer if needed

How it works:

• Six sessions, typically over six weeks
• Sessions are flexible in time and setting – usually one-to-one in community spaces or at home
• No charge for this programme

Expected outcomes:

• Better understanding of dementia
• Reduced anxiety following diagnosis
• Enhanced confidence and social connection
• A potential pathway to further support if needed

Level 3: Bespoke Befriending – Tailored Paid Support

Who it’s for: People with more complex needs who may need some additional help to enjoy companionship safely. This might include:

• Mild to moderate cognitive impairment 
• Physical health issues that require some mobility support (but not personal care)
• A preference for consistency and predictability in who supports them

What we offer:

A paid befriending service delivered by trained, paid staff who can offer:

• One-to-one companionship tailored to your interests and routine 
• Help getting out and about safely (e.g. someone to walk with who understands your pace or needs)
• Support with light tasks such as using public transport or attending community activities

How it works:

• Fully flexible – you choose the frequency and nature of support
• Delivered by experienced, dementia-aware staff
• Fee-based (we’ll always explain costs up front and offer a clear agreement)

Expected outcomes:

• Improved quality of life and wellbeing
• Safer access to community and social life
• Trusted, reliable support tailored to you

What Makes Our Befriending Offer Unique

• Person-centred: Every interaction is shaped around the individual’s preferences and interests 
• Safe and reliable: All volunteers and staff are trained and DBS-checked 
• Pathways of support: We offer light-touch support for those who simply need a friend – and more structured help for people with specific needs 
• Evidence-based: Our approach aligns with NICE guidelines on loneliness, dementia support and wellbeing in later life