Who we are

Age UK Doncaster is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information in a variety of ways including via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By accessing our services and using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Doncaster is a registered charity (number 1077339) and company limited by guarantee (number 3802384). The registered address is Age UK Doncaster, Unit 1 Ten Pound Walk, Doncaster, DN4 5HX.

If you have any questions around this privacy policy, you should email Dani Ashton, Data Protection Officer at admin@ageukdoncaster.org.uk.

How do we collect information from you?

Information you give to us

This could be when you donate, access a service, attend an event, apply for a job, apply for a volunteer role, submit an online enquiry, email us, or call us.

Information we get from your use of the website

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you? The personal information we collect might include:

• Your name and contact details (including postal address, email address and telephone number);
• Your date of birth;
• Your communications with us, such as call recordings and emails you send. These communications may relate to general enquiries, requests for support or guidance, and complaints or feedback about our activities, products and services;
• Your bank or credit card details. If you make a donation online or make a purchase, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions;
• Information as to whether you are a UK taxpayer so we can claim gift aid;
• If you are a successful applicant to volunteer or work for us, we will ask for photographic ID to verify your We may also collect your National Insurance number and information from the Disclosure and Barring Service (DBS) where appropriate.

Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.

We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. For example, we may ask for your health information if you are taking part in one of our Health & Wellness classes.

Where appropriate, we will make it clear why we are collecting this type of information and what it will be used for.

How is your information used? We may use your information to:

• Providing you with the services, products or information you asked for;
• Processing orders that you have submitted;
• Carrying out our obligations under any contracts entered into between you and us;
• Keeping a record of your relationship with us;
• Administering your donation or support your fundraising, including processing Gift Aid;
• Responding to or fulfilling any requests, complaints or queries you make to us;
• Conducting analysis and market research to better understand how we can improve our services, products or information;
• Analysing the number and type of people who have used our services to demonstrate our impact and apply for funding;
• To monitor website-use to identify visitor location, guard against disruptive use, monitor website traffic, personalise information which is presented to you and/or to provide you with targeted advertisements;
• Seeking your views or comments on the services we provide;
• Notifying you of changes to our services;
• Sending you communications which you have requested and that may be of interest to These may include information about campaigns, fundraising appeals and activities and promotions of goods and services;
• Communicating with you about the fundraising events you have signed-up for to help us raise important funds for our charitable work;
• Administering a legacy, where the charity is potentially the beneficiary of a legacy, we will obtain the names and contact details of executors, a copy of the will, and a grant of probate;
• Checking donations for the purposes of prevention of fraud or other crime;
• Processing job applications. Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a third party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

The General Data Protection Regulation (GDPR) requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

Specific consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing. Your specific consent is also used where you have agreed for us to use your personal information in case studies to promote our work.

National data opt-out 

We follow the NHS national data opt-out. If you’ve chosen not to have your confidential information used for research or planning, we will make sure your choice is respected. You can check or change your opt-out status at www.nhs.uk/your-nhs-data-matters or by calling 0300 303 5678.

Performance of a contract

Where we are entering into a contract with you or performing our obligations under it, for example employment or volunteer contracts.

Legal obligation

Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the Charity Commission or Fundraising Regulator.

Vital interests

Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual at one of our events) or a safeguarding issue which requires us to share your information with the emergency services.

Legitimate interests

Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running Age UK Doncaster as a charitable organisation in pursuit of our aims and ideals. For example to:

• Send postal communications which we think will be of interest to you;
• Send email communications about, and related to, fundraising events you have signed up for to help you raise important funds for our charitable work
• Conduct research to better understand our supporters and to improve the relevance of our fundraising;
• Understand how people choose/use our services and products;
• Determine the effectiveness of our services, promotional campaigns and advertising;
• Sharing personal data amongst relevant teams within Age UK Doncaster to ensure we communicate with our supporters in the most effective way;
• Monitor who we deal with to protect the charity against fraud, money laundering and other risks;
• Record and monitor interactions for quality and training purposes;

Review of this Policy

This policy was last reviewed in June 2025. This is kept under regular review and updated when necessary.