Who We Are

Age UK Doncaster is a registered charity (number 1077339) and company limited by guarantee (number 3802384). Our registered address is Age UK Doncaster, Unit 1 Ten Pound Walk, Doncaster, DN4 5HX.

We are committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information — via our website, in person, by phone or by email — we will treat that information in accordance with this statement, our terms and conditions, and current UK data protection legislation.

By accessing our services or using our website, you are agreeing to be bound by this statement. This statement may change from time to time, so please check this page periodically.

If you have any questions about this privacy statement, please contact our Data Protection Officer at: admin@ageukdoncaster.org.uk or telephone 01302 812345.

How We Collect Information From You

Information You Give To Us

This may be when you donate, access a service, attend an event, apply for a job, apply for a volunteer role, submit an online enquiry, email us, or call us.

Information We Get From Your Use of the Website

When you visit our website, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What Type of Information Is Collected?

Depending on how you interact with Age UK Doncaster, the personal information we process can include:

• Your name and contact details (including postal address, email address and telephone number)
• Your date of birth
• Your communications with us, such as call recordings and emails. These may relate to enquiries, requests for support or guidance, and complaints or feedback.
• Your bank or credit card details (if you make a donation online; card information is held by our secure third-party payment processors, not by us)
• Information required to administer Gift Aid where Age UK Doncaster is recognised by HMRC to claim Gift Aid and the relevant requirements are met
• If you are a successful applicant to volunteer or work for us: photographic ID, National Insurance number, and DBS information where appropriate

We do not usually collect sensitive data about you unless there is a clear and valid reason for doing so and data protection law allows us to. Where appropriate, we will make it clear why we are collecting such information and what it will be used for.

How Is Your Information Used?

We may use your information to:

• Provide you with the services, products or information you asked for
• Carry out our obligations under any contracts entered into between you and us
• Keep a record of your relationship with us
• Administer your donation or support your fundraising, including processing Gift Aid where Age UK Doncaster is recognised by HMRC and the relevant requirements are met
• Respond to or fulfil any requests, complaints or queries
• Conduct analysis and research to improve our services
• Analyse the number and type of people who have used our services to demonstrate impact and apply for funding
• Monitor website use to identify visitor location, guard against misuse, and personalise information
• Seek your views on the services we provide
• Send you communications you have requested and that may be of interest to you
• Communicate with you about fundraising events you have signed up for
• Administer a legacy where the charity is a potential beneficiary
• Check donations for fraud prevention
• Process job applications

Who Has Access to Your Information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. It may be necessary to pass your information to a third party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

UK GDPR requires us to rely on one or more lawful grounds to process your personal information. The grounds we use include:

Specific Consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text or telephone marketing, or to use your information in case studies to promote our work.

National Data Opt-Out

We follow the NHS national data opt-out. If you have chosen not to have your confidential information used for research or planning, we will respect that choice. You can check or change your opt-out status at www.nhs.uk/your-nhs-data-matters or by calling 0300 303 5678.

Performance of a Contract

Where we are entering into a contract with you or performing our obligations under it, for example employment or volunteer contracts.

Legal Obligation

Where necessary to comply with a legal or regulatory obligation, for example where we are ordered by a court or regulatory authority such as the Charity Commission or the Fundraising Regulator.

Vital Interests

Where it is necessary to protect life or health, for example in the case of a medical emergency or a safeguarding issue requiring disclosure to the emergency services.

Legitimate Interests

Where it is reasonably necessary to achieve our or others’ legitimate interests, as long as what the information is used for is fair and does not unduly impact your rights. We consider our legitimate interests to include running Age UK Doncaster in pursuit of our charitable aims, such as:

• Sending postal communications we think may be of interest to you
• Conducting research to better understand our supporters
• Monitoring who we deal with to protect the charity against fraud and other risks
• Record and monitor interactions for quality and training purposes

Fundraising and Marketing

Email, Text and Phone

We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You can opt out at any time.

Post

We may send you marketing and fundraising communications by post under the lawful basis of legitimate interest, unless you have told us you would prefer not to hear from us this way. You can opt out at any point.

Your Choices

You have the right to opt out of receiving communications from us at any time by emailing admin@ageukdoncaster.org.uk. You can also change the way we contact you at any time by contacting us using the same email address. In order to opt you out, it is necessary to retain some of your details to ensure we do not contact you again in future.

Your Rights

UK GDPR provides the following rights, which we will uphold:

• The right to be informed — we will tell you our purposes for processing your data, retention periods, and who it will be shared with
• The right of access — you can request to see what information we hold about you, free of charge and within one month
• The right to rectification — you can ask us to correct inaccurate or incomplete information
• The right to erasure — you may ask us to delete some or all of your personal information in certain circumstances
• The right to restrict processing — you can ask us to restrict processing if there is a disagreement about accuracy or lawfulness
• The right to data portability — where processing is based on consent or contract and carried out by automated means, you may ask us to provide your data in a machine-readable format
• The right to object — you can object to processing based on legitimate interests, direct marketing, or statistical purposes

To exercise any of these rights, please email admin@ageukdoncaster.org.uk or write to Age UK Doncaster, Unit 1 Ten Pound Walk, Doncaster, DN4 5HX. We may ask for further information or evidence of identity and will endeavour to respond fully within one month.

Keeping Your Information Safe

When you give us personal information, both offline and online, we take steps to ensure that appropriate technical and organisational controls are in place to protect it. Any sensitive information provided via our website is encrypted and protected. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Use of Cookies

When you visit our website, we may collect information including your IP address and information regarding which pages are accessed and when. You can find out more about how we use cookies by visiting www.ageuk.org.uk/doncaster/privacy-policy/cookies.

Under 16s

If you are aged 16 or under, please get your parent or guardian’s permission beforehand whenever you provide us with personal information.

Transferring Information Outside the UK

If you use our services while outside the UK or EEA, your information may be transferred outside these areas. We will take steps to ensure appropriate security measures are in place to protect your privacy rights where this occurs.

Complaints

If you want to make a complaint, please call us on 01302 812345 or email admin@ageukdoncaster.org.uk. You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk or by calling 0303 123 1113.

Review of This Statement

This statement is reviewed every three years or sooner if required by changes in legislation or our services.