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About us

Age UK East London is a local, independent charity working in Hackney, Newham and Tower Hamlets. Our vision is for East London to be a place where everyone can age well and no one is invisible. 

How We Work

Older people come to us for help accessing their benefits and entitlements with our accredited information, advice and advocacy service-desk and a range of services which include befriending support, lunch clubs and activities in the community to bring people together. We also support people to move safely home from four East London hospitals and provide handyperson services to make homes safe.
 

23,361 people supported during '23-'24

We helped to increase the income of older East Londoners by £3,921,410

3,802 people supported home from hospital

1,126 lunch club attendances 

Where you can find us

We offer services primarily across the London Boroughs of Hackney, Newham and Tower Hamlets but we also deliver some services or partner with organisations in the City of London, Waltham Forest and Havering. 

Visit our Contact us page for more information on our various centres and addresses. 

How we are funded

We are funded through commissions, grants and donations from the public. We can only continue to provide care and support in our communities with the generous help of our supporters.  If you would like to donate please visit our Fundraising page.

Our Strategy

We listened to more than 150 older East Londoners to understand what they need from their local Age UK. What we learnt forms the basis of our 5-year strategy, which you can read here. 

These four pillars shape that strategy and guide the way we work:

Be Independent

Be Connected

Be Informed

Be Heard

We offer:

Home from Hospital

Handyperson

Exercise Classes

We offer:

Digital Inclusion 

Befriending

Volunteering

We offer:

Information & Advice

Home Energy Checks

We offer:

Older People's Reference Group

 

People at Age UK East London

Our Publications

To Learn more about our impact read our latest Annual Reports and other Publications.

Read our latest Annual Report

Our Values

Kind Accountable Collaborative Flexible  Inclusive

We treat all clients with kindness, patience, generosity and care.

Our practice is trauma informed.

We do what we say we are going to do.

We're reliable and trustworthy.

We work as equal partners with clients.

We empower and collaborate with them. We co-produce solutions.

 We adapt according to the needs of our clients; we recognise the barriers many older people face and do our best to fit our services around them.

All older people feel that AUKEL is 'for them.'

We deliberately work to make our services inclusive and take positive action to remove barriers.