Why our volunteers choose to give their time

Our volunteers are at the heart of everything we do. Their time, care and commitment help us support older people across our community - in our shops, through befriending, and behind the scenes.

But while volunteering clearly benefits the people and communities we serve, we were curious to explore something else: what does volunteering give back to the volunteers themselves?

Research and experience tell us that volunteering can improve wellbeing, reduce loneliness, build confidence and provide a sense of purpose - particularly at times of change, such as retirement, caring responsibilities ending, or returning to work. In a world where more of our lives are lived online and many people feel increasingly isolated, volunteering offers something deeply human: connection, belonging, and the chance to feel part of something meaningful.

People choose to volunteer for many reasons. For some, it’s about giving something back to the community they live in. For others, it’s about meeting people, learning new skills, rebuilding confidence, or simply having a reason to get out of the house and feel useful again. Often, it’s a mix of all of these.

We recently reached out to our amazing retail and befriending volunteers to ask what inspired them to get involved - and what they enjoy most about giving their time. Here’s what they had to say, in their own words.

Sue Hyde – Retail Assistant Volunteer, Lewes

“I wanted to give something back, so decided to help as a shop assistant. I love the team I am with and enjoy the hustle and bustle of dealing with customers and sorting donations.

I was given training on health and safety, how to deal with customers and fellow volunteers, so I felt confident in my role facing customers. We get our regulars and I really enjoy catching up with them and hearing their news.”

 

 

Meghan Reed - Befriending Volunteer

I love the sense of satisfaction, knowing that a simple call makes all the difference. There's also a sense of community involvement too, no matter how far from home I am with work, I am always connected to my community through volunteering. 

Senarath – Warehouse Volunteer, Newhaven

“When I moved to the UK, I decided not to take a full-time job so I could spend time with my children. That gave me some free time, and I wanted to use it for a worthy cause.

I wanted to meet people and be part of the society I am living in. When I found out that Age UK needed volunteers and heard good things from friends, I applied.

The self-satisfaction I feel from helping is the biggest thing for me. At the same time, meeting and talking with new people helps me feel more connected to the community.”

 

Luan de Burgh – Befriending Volunteer

“After my father died, I wanted to do something for people who were not as fortunate as him in having close family and friends around every day. I’m very aware of how many older people struggle with loneliness, and I wanted to do a little to help.

Volunteering is extremely rewarding and grounding - it’s amazing what you learn just by talking with people.”

 

Stuart Bradbury – Records & CDs Volunteer, Newhaven Warehouse

“Having retired, it’s very pleasant to work with other people again, but without the pressure of necessity - and knowing that I’m helping others at the same time.

I think that’s a very encouraging reason to volunteer.”

Jean Bull – Retail Volunteer

“After caring for my father for over 10 years, I hadn’t worked for a long time and had a big gap on my CV. Volunteering felt like the best way to start again.

What I enjoy most is meeting people, learning new things, and how friendly everyone is. It gets you out, meeting others, and if you haven’t worked for a while, it helps you get used to going back into a routine.”

 

Emma Newman – Kemptown Shop Volunteer

“The people are just so lovely. I always leave my shift with a big smile on my face - I’ve had fun and I’ve learned something new.”

 

 

Julia Howard – Befriending Volunteer

“I heard about Age UK East Sussex needing volunteers through my GP. I was struggling with anxiety, and she suggested volunteering might help.

I wanted to listen to others, become involved, and find a new focus in life. By chatting to people over the phone, I could engage with others and hopefully give them something to look forward to — and it’s helped me too."

 

Chantel Humphrey – Retail Volunteer, Hastings

“I really enjoy listening to the stories of other people’s lives and connecting with them. I’ve kept in touch with a couple of the ladies I’ve met, and I really look forward to meeting new clients.”

 

 

 

 

 

 

 

Glenys Horton, Kemp Town Shop Volunteer

“Volunteering with Age UK East Sussex suited my values and my stage of life. I wanted something local, structured and face to face — without the pressure of paid work. Being in the shop gives me purpose, routine and real human connection. I come home feeling that I’ve genuinely helped someone, and that means a lot.”

Rodica Todd - Newhaven Warehouse

Volunteering means trying to do something for others than yourself. Involves a lot of effort and dedication which is quite commendable. And you do not wait for a pay back. You do it with all your heart. You are part of the community. You socialise and improve skills. You make a difference. You ‘age’ with the elderly and needy. You have a ‘voice’ for improvement.

Vivienne Vandenbegin - Newhaven Warehouse 

Thinking about volunteering?

Our volunteers come from all walks of life, but they share one thing in common - a desire to make a difference, even in small ways. Whether you have a few hours a week or more time to give, volunteering with Age UK East Sussex can be rewarding, social and genuinely life-enhancing.

If you’d like to find out more, visit: volunteering opportunities near you