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Statement for Clients

Giving You Control Over Your Data

At Age UK Lambeth, we believe you should always have full clarity and control over how your personal information is used.

Data protection legislation- including the UK GDPR, Data Protection Act 2018 and the Data (Use and Access) Act 2025- ensures that your privacy rights are strictly protected. This statement provides a quick summary of how we look after your information when you access our services.

For our full policies, please visit our Privacy Policy and Data Protection Policy.

How We Look After Your Information

To provide you with support, we need to collect information such as your name, address, and contact details.

Depending on the service you use, we may also ask for optional sensitive information, such as your age, health status, or ethnic origin. This helps us tailor our support to your needs and ensures our services reach all parts of the Lambeth community fairly.

  • Safe & Secure: We store and handle all personal data safely using modern, secure IT systems.
  • Consent & Referrals: If we suggest signposting or referring you to another organisation for additional help, we will always ask for your consent before sharing your details.
  • AI & Modern Tools: We may use secure administrative tools (such as AI for meeting summaries or phone call transcriptions) to help our team work efficiently. Your personal data is never used to train public AI models, no personal data is entered into generative AI tools (like Gemini or ChatGPT), and all AI-assisted processes are checked by a human.
  • No Automated Decisions: Automated tools or profiling are never used to make final decisions about your care or support.

Your Rights

You have clear rights under UK data protection laws, including:

  • Asking to see a copy of the information we hold about you.
  • Requesting corrections to out-of-date or inaccurate details.
  • Requesting that we erase or stop using your information (though in some cases, this may affect our ability to continue delivering certain services).
  • Objecting to how your data is used or opting out of marketing updates at any time.

When you access our services, we will explain how your details are used and give you clear choices on how we communicate with you.

Questions or Complaints

Under the Data (Use and Access) Act 2025, if you ever have concerns about how we have handled your personal information or want to make a data request, please submit a formal complaint directly to Age UK Lambeth first by following this link so we can investigate and resolve it. We will acknowledge your request within 30 days.

Contact us

  • Email: data@ageuklambeth.org
  • Phone: 0207 346 6800
  • Post: Data Protection Officer, Age UK Lambeth, 10 Acre Lane, London, SW2 5SG

If you remain unsatisfied after our internal review concludes, you retain the right to escalate your complaint to the Information Commissioner's Office (ICO).