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Our Carers’ Advisor offers unpaid carers a range of support, including information, advice and assistance with welfare benefits for both the carers themselves and the people they care for. Also, one of the missions of our Carers' Advisor service is to increase income and reduce costs for clients, which often means checking that clients are receiving all the benefits they are entitled to and making clients aware of reduced and low-cost services available to people receiving benefits or on low incomes.

Who are unpaid carers? 

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support. Caring for someone can take up a few hours each week, or a carer may be caring 24 hours a day, seven days a week. Some carers live with, or near to, the person they are caring for, whereas others provide more remote support. Some look after more than one person.

To make a referral please use the form below or call 0333 360 3700 and ask to speak to someone about Carers’ Advice. Open Monday - Friday, 9am - 5pm (closed on weekends and bank holidays).

Making a referral

To speak to someone about carers advice please complete our referral form.