A regular friendly phone call

Gentleman talking on the phoneAge UK Norfolk’s befriending service offers a vital lifeline to many older people, who would otherwise feel lonely and isolated.

Our friendly telephone befriending volunteers love nothing more than brightening your day, whether it’s by having a friendly chat, completing a fun quiz or simply laughing together about something funny that has happened during the week.

Enjoying a regular call for a chat on the telephone helps to break the feeling of loneliness and brightens the week. Our members regularly feed back how much they enjoy their social calls and look forward to them.

How the service works
After the initial few weeks you are assigned your own befriender, who provides friendly conversation on a regular basis. All our befrienders are volunteers, who freely give up their time to help lonely older people.

This service is completely free. We even phone you so that you don’t have to pay for the calls.

In the community
The service provides a link to the outside world and often acts as a gateway for other services and valuable support.

We can advise on other services available across Norfolk that support well-being and independence, as well as provide information and help you to make contact with clubs and groups in your local area.

Get in touch
If you or someone you know is interested in finding out more about how the befriending service can help please get in touch and we can discuss the service in more detail, or you can download our telephone befriending referral form below.

If you are contacting us on behalf of someone else please obtain that person’s agreement first.

Download our Telephone Befriending referral form

Volunteering – we need you!
At Age UK Norfolk, we rely on the support of our volunteers and we’re always looking to recruit people for our befriending service. If you have a genuine interest in people, you’re a good listener and you can commit to regular volunteering we’d love to hear from you. We have people with a wide range of skills and interests and we try to match up befriending volunteers and members with similar interests. 

For more information please contact the service coordinator on
01603 785 223 or email befriending@ageuknorfolk.org.uk

‘I look forward to my call, it makes my week and although we have never met, my volunteer is a real friend to me.’

Download our Telephone befriending leaflet (PDF)

In Good Company quality mark


We're proud to have achieved Norfolk County Council's 'In Good Company' quality mark. 'In Good Company' is a campaign to raise the issue of loneliness and to encourage everyone to do something about it. Make a pledge to support the campaign today!

Mentoring and befriending approved provider standard



Our service has also been awarded the Mentoring and Befriending Approved Provider Standard.