In April 2017 we passed the Age UK Quality Programme for Information and Advice, allowing us to be assessed for the Advice Quality Standard (AQS). This is the only advice agency-specific, independently audited quality standard in the voluntary sector. It demonstrates that our service is a well-managed one, our staff have relevant and up-to-date knowledge and that the quality of advice we provide remains high. The AQS was awarded to us in December 2017.
Furthermore, we have signed up to the Age UK Organisational Quality Standard for local Age UKs in England. This focuses on 6 areas: safe and well, older people centred, well governed organisations, effective organisations, valuing our volunteers and staff, and committed to partnership.
We're proud to have achieved Norfolk County Council's 'In Good Company' quality mark. 'In Good Company' is a campaign to raise the issue of loneliness and to encourage everyone to do something about it. Our Telephone Befriending service has also been awarded the Mentoring and Befriending Approved Provider Standard.