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Our Telephone Befriending service offers people aged 60 and over companionship by phone with one of our local volunteers or Age UK Norfolk Befriending Co-ordinators.

"The Telephone Befriending Service is lovely, it is so nice knowing someone is out there contacting you to see if you are OK. If I had a problem I couldn't see my way through, I know I can either phone or wait for my call and they will listen and help me."

Telephone Befriending Member

Contact Us Today

To find out more and get connected, call 01603 785 223 or email befriending@ageuknorfolk.org.uk

There are times in everyone’s life when we can feel lonely or isolated. For some people it can be that they live on their own, for others it may be that they are caring for their loved one.

Our Telephone Befriending service offers people aged 60 and over companionship by phone with one of our local volunteers or Befriending Co-ordinator. We call weekly for an enjoyable and stimulating chat and also offer the opportunity to take part in a fun quiz, all of which can help to ease feelings of loneliness and isolation.

Our Telephone Befriending service is free for our members and we welcome the support of volunteers and donations to help us continue running this service.

Download our Telephone Befriending referral form 

Download our Telephone Befriending factsheet (PDF)

We're proud to have achieved Norfolk County Council's 'In Good Company' quality mark. 'In Good Company' is a campaign to raise the issue of loneliness and to encourage everyone to do something about it. Why not make a pledge today?

Our service has also been awarded the Mentoring and Befriending Approved Provider Standard.