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Making More of Life Annual Review 2016-17 From staff achievements and fantastic feedback on our services, to implementing our Dementia Strategy and investing in our facilities, we are proud to share some of our developments and successes from 2016-17, the second year of our 2020 Strategy. 3097 individual older people engaged with us through community activities – a 136% increase on the previous year. Dementia We expanded our Dementia Support Team and it now includes three Admiral Nurses and four Dementia Officers to support the implementation of our five-year Dementia Strategy. We provided 1480 hours of support to 214 individuals with dementia. Information 3097 individual older people engaged with us through community activities – a 136% increase on the previous year The Charity 17 different physical activity groups met weekly for people over 50 including Tai Chi, Zumba and Tea Dances. We provided 63,996 hours of care and support to 137 older people in our three Wellbeing Centres across North Tyneside. Money We supported older people to secure £1,062,912 in unclaimed benefits. We supported older people to save £17,041 through energy advice and support to switch suppliers. EveryDay We are rated an overall GOOD by the Care Quality Commission for our Care at Home services across North and South Tyneside 55 staff completed Care Apprenticeships. We provided Care and Support to 400 individuals to remain safely in their own homes We invested in four Citroen C1 cars for use by care staff who can drive but do not have access to a car. Our team We achieved Silver Investors in People Award We awarded all staff a 3% cost of living award from January 2017 and a further 1.6% to hourly paid staff from April 2017. 27 awards were presented to individuals and groups in recognition of their contribution to their communities at the Age Takes Centre Stage Awards Ceremony. Our volunteers have contributed 594 hours of their time to help older people in the community. We were thrilled to grow our volunteering team by 13%. We now have 198 volunteers. The numbers: Income £4,733,668 Expenditure £4,728,516 Surplus for year £5,152 Total charity funds £1,456,371 A big thank you: Thank you to all those supporting and working with Age UK North Tyneside to make a world where everyone enjoys later life, including: North Tyneside Council NHS North Tyneside Clinical Commissioning Group Big Lottery Fund Northumbria Healthcare NHS Foundation trust Riverside Ballinger Charitable Trust Hanover Department of Health e.on The Percy Hedley Foundation Nhs England Tyneside Mind British Gas Brennens Quality Solicitors Age UK Anchor South Tyneside Council North Tyneside Carers Centre Kidd and Spoor Solicitors Plus individual local donors.