Our Covid 19 response

During Covid-19 we have supported North Tyneside's most vulnerable older people in a number of ways:

• 1050 ISOLATION PARCELS
  Provided to those unable to leave their property during Covid-19
• 1500 ADDITIONAL MEALS
  Our kitchen delivered an additional emergency hot meal service to those in need
• 4,990 CUSTOMER ENQUIRIES
  Our Customer Service Team, operating over 7 days of the week provided information, advice and support
• 931 ESSENTIAL SHOPPING TRIPS
  Our team was able to provide essential grocery supplies to those self-isolating or shielding to ensure their continued safety as well as a prescription collection service.
• 34,990 CUSTOMER CONTACTS
  To ensure that our customers felt connected, we called them weekly to ask about their wellbeing and to offer advice and support.
• 13,000 REACHED OUT
  In an effort to assist those older people not already known to us we delivered information about our emergency services into the homes of those living in the most deprived and socially isolated areas of the borough
• 110 NEW VOLUNTEERS
  To support our efforts within Covid-19 we attracted and recruited additional volunteers.
• 18,620 WEBSITE HITS
  In the period March 16- July 31 we saw an increased need for information. 90.1% of those users were new to the website.

The above figures are for the period March 16 - July 31 2020. We'll have more updates later.

Tel: 0191 2808484 or email customer.services@ageuknorthtyneside.org.uk