Neighbourhood Network Volunteer Ambassador

What is The Neighbourhood Network Service?

We are looking for friendly, approachable and community-minded volunteers to become Neighbourhood Network Ambassadors in the Riverside area of North Tyneside. This exciting volunteer opportunity supports Age UK North Tyneside’s mission to help older people live well, stay independent and remain connected to their communities.

Neighbourhood Networks are community-based schemes that provide a wide range of activities and services designed to improve health, promote independence and reduce loneliness. They support older people to achieve positive outcomes linked to healthy ageing, social inclusion and wellbeing.

These networks may include social groups, clubs, outings, befriending services, home visits, and signposting to other local support services such as health and social care.

As a Volunteer Neighbourhood Network Ambassador, you will play an important role in helping older residents access these opportunities, build confidence, and feel more connected within their local community.

Purpose of the Role

The purpose of this role is to support older people to remain active, connected and engaged within their local community. By offering friendly encouragement and practical support, Volunteer Neighbourhood Network Ambassadors help individuals build confidence, maintain independence, and make informed choices about the services and opportunities available to them.

A key aim of the role is to increase people’s involvement in society through greater social contact and stronger community connections. Volunteers play an important part in reducing loneliness and social isolation by helping older residents access local groups, activities and support networks that promote a sense of belonging.

The role also contributes to improving mental health, physical wellbeing and overall quality of life. By helping people access meaningful opportunities, relevant services and social activities, volunteers support healthier and more positive ageing.

Neighbourhood Network Ambassadors also help strengthen local neighbourhood networks by connecting people, promoting inclusion, and encouraging participation within the wider community. Through signposting, reassurance and regular contact, volunteers help create stronger, more supportive communities where older people feel valued, heard and included.

Main Duties

• Build positive relationships with older people through friendly conversations and regular contact.
• Support individuals to access local groups, services, activities and opportunities within the community.
• Provide information about health, wellbeing and social support services where appropriate.
• Encourage confidence, independence, and informed choice.
• Promote inclusion and participation within the local community.
• Work alongside Age UK North Tyneside staff and partner organisations.
• Provide feedback and relevant updates to the project coordinator.
• Support community sessions, events, and engagement activities.
• Help create opportunities for social interaction that reduce isolation and promote connection.

 Behaviours and Values

• Friendly, respectful and approachable.
• Passionate about supporting older people.
• Open-minded and non-judgmental.
• Honest, reliable, and dependable.
• Patient, understanding, and empathetic.
• Able to work positively with others.
• Committed to equality, diversity, and inclusion.

Skills that are required/desirable:

• Good listening skills.
• Good communication skills. Ability to relay information and instructions in a clear accessible, relevant and personable way.
• An awareness and understanding of confidentiality where applicable.
• Ability to work with older adults with different levels of knowledge and skills.
• The ability to support session delivery to ensure that a customer’s goals are met in a timely manner
• Confidently engaging with people in a community setting

Additional Information

• Must be aged 18 or over
• No formal qualifications required
• Full training and ongoing support provided
• A rewarding opportunity to make a real difference in your local community

To apply, please call 0191 287 7011 or email HRTeam1@ageuknorthtyneside.org.uk.