Digital Support volunteer: Paul's story
After retiring from teaching, Paul found a new way to use his skills—volunteering as a Digital Champion. From drop-in clinics to home visits, he now supports older people to build confidence with technology and stay connected in a digital world.
Paul says: "I am part of the Digital Champion Programme which aims to provide support for older people who have difficulty using technology. This could range from setting up a new TV, to using a mobile phone or managing a computer. I help at a weekly IT drop-in clinic in Banbury. I also carry out home visits for people who cannot get out so easily or have a device that needs attention in their home.
"I’ve been volunteering for 6 years having retired from a teaching career. I wanted to keep on using and extending my tech skills without the demands and constraints of paid employment. I really like getting out and meeting people and providing the best solution for each client is very rewarding.
"I saw an advert asking for people to help with digital access. I filled in some forms, went for an interview, and then had some training sessions. It all happened quite quickly."
Could you use your tech skills to help someone feel more connected?
Just a little of your time could help someone feel confident with technology. As a Digital Support volunteer, you’ll guide older people with phones, tablets or computers—whether it’s making a video call, sending an email, or getting online for the first time. You don’t need to be an expert—just patient, friendly, and happy to help.