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Complaints Procedure

Your right to suggest, comment and complain.


Age UK Richmond upon Thames provides a range of services for the older person and their carers/relatives. We aim to offer services of a high standard, but we do recognise that occasionally things can go wrong. We need you to let us know if there are any complaints or problems. We also welcome any comments or suggestions on how to improve our services.

You can download our Complaints Procedure here