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Your right to suggest, comment and complain.

Age UK Richmond upon Thames provides a range of services for the older person and their carers/relatives. We aim to offer services of a high standard, but we do recognise that occasionally things can go wrong. We need you to let us know if there are any complaints or problems. We also welcome any comments or suggestions on how to improve our services.

How to submit a complaint?

Please download our Complaints Procedure here.

How to submit feedback and compliments?

At Age UK Richmond, we are keen to hear any comments, compliments and feedback you may have about the services we offer to you. We value your honest contribution which could help us to make improvements and shape the future of the charity.

If you wish to provide any feedback to us, please use the form below or email us at


Compliments & Feedback