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Age UK Richmond upon Thames has been working hard along with our voluntary sector partners to provide support for older people since the start of the Covid-19 outbreak.

We continue following the government and local authority guidelines at all times. We have also implemented infection control and social distancing measures as we continue being particularly careful as many of our users are over 70 and therefore considered vulnerable. Read about our latest update here.

Information and Advice

Our helpline provides simple information for older people, families and carers throughout Richmond upon Thames by phone or email. Anyone can contact the helpline with an issue involving an older person - we will do our best to help. 

What can I ask? Ask anything - we are here to help over the phone.

To access our services please contact our Telephone Helpline 020 8878 3073 or email


Welfare Benefits

Do you know which welfare benefits older people are entitled to in order to live a more independent and happier life? If you are over state pension age and living in Richmond upon Thames or would like to know on behalf of a family member, contact Welfare Benefits for advice.

During coronavirus we can offer telephone advice from one of our welfare benefits advisors.

We can:

  • Assess the situation, and ensure the correct benefits are being received.
  • Follow benefits application through to award, to ensure the best possible chance of success.
  • Look for other grants and financial support that may help.

Even if you are already claiming benefits, you may be entitled to others - let us check.


Wellbeing Services

Under normal circumstances, we provide an extensive Wellbeing Services programme. Due to the current Covid-19 outbreak, we have had to adapt our service. Activities currently available (subject to change):

- Weekly activities

- New Courses

- IT Support

- YouTube videos

- Isolation activities

- Telephone Befriending

To learn more about the above activities please visit our Wellbeing Services current activities page here.

To get involved, please contact our Wellbeing Services Team on 020 8744 1965 or


Handyperson Service

Our handyperson service is running as normal until further notice.

What can we help with?

  • Change taps/plumbing/fit sinks
  • Electrics - change plugs/light fittings/light bulbs/fuses/repairs
  • Carpentry - door hanging/hinges
  • Repairing/refitting windows
  • Fitting spy holes/door chains
  • Putting up shelves, hanging pictures/mirrors
  • Fitting key safes and grab rails
  • Replacing toilet seats
  • Repairing curtain rails
  • Moving furniture
  • Changing lighbulbs

See our handyperson page for more information on costs.

How to book an appointment?  

Please contact our Home Services team on 020 3326 9432 or email us at


Gardening Service

Our friendly gardening service is operating as normal until further notice.

What can we help with?

  • General gardening and maintenance
  • Planting bulbs
  • Mowing the lawn
  • Digging
  • Potting
  • Weeding
  • Trimming / pruning
  • Putting down compost

Find out more information and costs in our gardening page.

How to book an appointment?  

Please contact our Home Services team on 020 3326 9432 or email us at


Housekeeping Service

Our useful housekeeping service can help you with a range of support at home whatever your age.

What can we help with?

  • Housework (dusting, hoovering, bed making, cleaning)
  • Laundry
  • Shopping
  • Prescription collection
  • Preparing light snacks
  • Other tasks as agreed

Find out more information and costs in our housekeeping page.

How to book an appointment?  

Please contact our home services team on 0208 878 3569 or email us at


Nightingale Service

Our Nightingale Service team will continue to deal with NHS / health setting referrals to support those leaving hospital or who have become unwell in the community. Examples of support provided:

  • Shopping & prescriptions
  • Fitting keysafes
  • Social and practical support

Referrals from health professionals only.

Full criteria and more information about the service can be found on this page.


It is through your help that Age UK Richmond has been able to continue its work with older people in the London Borough of Richmond upon Thames for a great number of years.  We rely on your support and are grateful for any donation you can make to support our charity.