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Information and Advice Quality Standards

  • See here for more info

    The Age UK Information and Advice Quality Programme (IAQP) and Advice Quality Standard show that we offer a quality assured service.

  • Advice Quality Standard Website

    We hold the Advice Quality Standard quality mark which provides you with assurance and demonstrates our commitment to quality.

Age UK Stockport offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

How to access the service

You can access our information and advice service in a number of ways.

By phone: 0161 477 1213

By email:

At our office: Book an appointment or drop-in to our office at Unit 34 Great Underbank, Merseyway Shopping Centre, Stockport, SK1 1PD - next door to the post office.

Opening times:

From 2nd of April the office will operate as follow

Mon – Fri 9.30am – 1.00pm   -    Drop ins and Appointments

Mon – Fri 1.00pm – 3.00 pm (2.30 on Fri) -  Appointments only

Telephones will be answered outside these times subject to staff availability


Topics we cover:

Visit or call our office in Great Underbank, Merseyway Shopping Centre, Stockport (near the Post Office) for information and advice on a wide range of subjects.

These include:

  • Benefits
  • Housing
  • Transport Options
  • Consumer and utilities problems
  • Legal matters, tax and financial matters
  • Paying for care
  • Information and advice for carers
  • Employment issues
  • Reducing isolation
  • Personal and home safety
  • Finding or accessing practical help at home
  • Improving or maintaining mobility, health and independence 
  • Identifying and supporting people with emotional issues
  • Support and encouragement to identify options and issues

We can help complete a range of forms, such as benefit forms and Blue Badge online applications. If we do not have the particular specialist knowledge or expertise necessary, such as some legal forms, we will give you information of who can assist you.

We are happy to speak to third parties on behalf of our clients to resolve problems. An appointment is advisable for complex issues.

For more information please ring our Merseyway office to find out how we can help.

All our advisors are trained to give general advice but also with a focus on issues affecting those in later life, their carers and families. We also provide telephone advice and a limited home visiting service for people unable to get to our office.  We also link closely with the new Stockport Targeted Prevention Alliance (of which Age UK Stockport is part) and a range of other services provided by both Age UK Stockport and other partner agencies.

Our workers take a holistic and individually focused approach and will work with you to understand the situation and discuss the type and level of support that may be wanted and where it can best be found.

Free booklets and online information