Information & Advice is open and available to support you as before with our skilled workers home-based. Contact as usual on 016 477 1213.
Please note the office at Merseyway is now closed permanently as we are unable to make it a Covid secure environment for people now or in the future due to the small spaces within the building.
Message from Sue Dailey, the I&A Manager - Don’t delay!
‘Please contact on the usual number. You might need to leave us a message as we are very busy, but we will get back to you as soon as possible. Once the pandemic is over we expect to be able to provide a face to face service again. However as there is no sign of the pandemic going away any time soon please don’t delay in seeking help and support as we can still provide the help you need. Don’t delay!’
Age UK Stockport offers a free and confidential information and advice service for older people, their families and carers.
How to access the service
You can access our information and advice service in the following ways:
By phone: 0161 477 1213
The staff are home based and in the current circumstances are on the phone a lot dealing with clients so you may well get the answer phone. Please do leave a message and we will get back to you.
Topics we cover include:
- Blue Badge Applications
- Transport Options
- Consumer and utilities problems
- Legal matters, tax and financial matters
- Paying for care
- Information and advice for carers
- Employment issues
- Reducing isolation
- Personal and home safety
- Finding or accessing practical help at home
- Improving or maintaining mobility, health and independence
- Identifying and supporting people with emotional issues
- Support and encouragement to identify options and issues
We can help complete a range of forms, such as benefit forms and Blue Badge online applications. If we do not have the specialist knowledge or expertise necessary, such as some legal forms, we will give you information of who can assist you.
We are happy to speak to third parties on behalf of our clients to resolve problems. An appointment is advisable for complex issues.
For more information please ring our number to find out how we can help.
All our advisors are trained to give general advice but also with a focus on issues affecting those in later life, their carers and families. Over the period from March 2020 there has been a substantial improvement in the range of support that can now be given over the phone.
We also provide a limited home visiting service through our colleagues in the WIN Wellbeing Service. However, they will only visit where absolutely necessary in view of Coronavirus safety. Should we need to visit we will be checking carefully and appropriate precautions and Person Protective Equipment (PPE) will be worn.
We also link closely with the new Stockport Targeted Prevention Alliance (of which Age UK Stockport is part) and a range of other services provided by both Age UK Stockport and other partner agencies.
Our workers take a holistic and individually focused approach and will work with you to understand the situation and discuss the type and level of support that may be wanted and where it can best be found.
Information and Advice Quality Standards
The Age UK Information and Advice Quality Programme (IAQP) and Advice Quality Standard show that we offer a quality assured service.
We hold the Advice Quality Standard quality mark which provides you with assurance and demonstrates our commitment to quality.