Information and Advice Quality Standards
The Age UK Information and Advice Quality Programme (IAQP) and Advice Quality Standard show that we offer a quality assured service.
We hold the Advice Quality Standard quality mark which provides you with assurance and demonstrates our commitment to quality.
Age UK Stockport offers a free and confidential information and advice service for older people, their families and carers.
How to access the service
You can access our information and advice service in a number of ways.
By phone: 0161 477 1213
By email: email@example.com
At our office: Book an appointment or drop-in to our office at Unit 34 Great Underbank, Merseyway Shopping Centre, Stockport, SK1 1PD - next door to the post office.
From 2nd of April the office will operate as follow
Mon – Fri 9.30am – 1.00pm - Drop ins and Appointments
Mon – Fri 1.00pm – 3.00 pm (2.30 on Fri) - Appointments only
Telephones will be answered outside these times subject to staff availability
Topics we cover:
Visit or call our office in Great Underbank, Merseyway Shopping Centre, Stockport (near the Post Office) for information and advice on a wide range of subjects.
- Transport Options
- Consumer and utilities problems
- Legal matters, tax and financial matters
- Paying for care
- Information and advice for carers
- Employment issues
- Reducing isolation
- Personal and home safety
- Finding or accessing practical help at home
- Improving or maintaining mobility, health and independence
- Identifying and supporting people with emotional issues
- Support and encouragement to identify options and issues
We can help complete a range of forms, such as benefit forms and Blue Badge online applications. If we do not have the particular specialist knowledge or expertise necessary, such as some legal forms, we will give you information of who can assist you.
We are happy to speak to third parties on behalf of our clients to resolve problems. An appointment is advisable for complex issues.
For more information please ring our Merseyway office to find out how we can help.
All our advisors are trained to give general advice but also with a focus on issues affecting those in later life, their carers and families. We also provide telephone advice and a limited home visiting service for people unable to get to our office. We also link closely with the new Stockport Targeted Prevention Alliance (of which Age UK Stockport is part) and a range of other services provided by both Age UK Stockport and other partner agencies.
Our workers take a holistic and individually focused approach and will work with you to understand the situation and discuss the type and level of support that may be wanted and where it can best be found.