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Community Support Adviser

Salary: £27,580

Hours: 35 hours per week

Location: Office and community based for home visits, Sutton

Responsible to: Community Support Manager

Contract: Temporary to September 2027

  • Are you looking for a role where you get to make a real difference for people everyday? 
  • Do you love working in a busy vibrant environment with others? 
  • Do you have an understanding of the complex needs affecting older people and their carers?
Be part of our Community Support Team at Age UK Sutton

The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton.  The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework. 

The service provides free, confidential and impartial information and advice to all older people and their families and carers.  We work with older people to identify their own goals, set priorities and create a shared action plan whislt maintaining high levels of customer care.  

Community Support Advisers play an important part in service delivery.  You will undertake initial exploration and diagnosis before deciding whether a client requires basic information and advice, signposting or regulated advice.  You will deliver regulated advice to clients predominantely in the areas of welfare benefits, housing, and health and social care.  It is vital that advice is delivered in an accessible way for all clients, this includes the ability to offer home visits which is a critical part of this role. 

We are looking for a person-centred Adviser who:

  • Can effectively commnunicate accurate and impartial information and advice to older people with a wide range of support and communication needs
  • Can manage case work and client relationships to ensure excellent client care and accurate recording of actions, evidence and outcomes
  • Can work well with external agencies and our own services

Training and development opportunities are available to all staff.   

Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. 

How to apply

Please email your CV and a supporting statement to workforus@ageuksutton.org.uk 

We expect candidates to address the person specification, found within the job pack, within their statement. 

Candidates are warmly invited to arrange an informal discussion with the recruiting manager before submitting their application. This can be arranged by contacting Charlotte Growns, Business Support Manager on:

workforus@ageuksutton.org.uk  

07577 130549 

We strive to make our recruitment process fully accessible to all applicants and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact Charlotte
at workforus@ageuksutton.org.uk. This will not adversely affect your chances of being shortlisted or invited to interview.

Final closing date for applications: Friday 19 June 2026

This role is being advertised on a rolling basis, meaning that if we find a suitable candidate, we may close this advertisement. We will review applications as they are received and will invite suitable candidates to interview - you will be contacted to gather your availability should this apply.