Complaints

Age UK Wandsworth aims to provide high quality services which are best suited for older people and their carers. However, we recognize that sometimes things can go wrong. We do need to know when this happens so we can learn from our mistakes and try and improve our services.

I wish to make a complaint, what do I do?
Most problems can be settled quickly and simply by talking them over with a member of staff. The member of staff will listen to what you have to say. If they are unable to resolve the matter they will let you know who they are referring your complaint to. This could be the member of staff responsible for the service, their line manager or the Chief Executive. 

Please contact a member of staff, either by telephone, in writing or in person at Age UK Wandsworth offices.

If you do not know the name of a member of staff, please direct your complaint to Age UK Wandsworth.

If your complaint is regarding a member of the Executive Team e.g. the Director of Operations and Quality or Head of Finance then the complaint should be directed to the Chief Executive Officer.

If your complaint is about the Chief Executive Officer, then you should direct your complaint to the Chair of Trustees in writing by post (see address at the foot of the policy) or by emailing chair@ageukwandsworth.org.uk.

For details of how to contact us click here

To see our full complaints procedure click here