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Free and comprehensive advice on a wide range of subjects.

We can help you identify the problem, explain the choices available and help you decide what you want to do. We may be able to provide individual support if you need further help to resolve the problem.

Who can benefit from the Information & Advice (I&A) service?

Anyone who needs information or advice about any issue affecting older people in Wiltshire and Swindon.

We can help with a wide range of issues:

  • A range of welfare benefits for older people - including how they are calculated, how to apply and how to resolve disputes (please note that unfortunately we are no longer able to offer support with working-age benefits including Jobseeker's Allowance, Employment Support Allowance, Universal Credit, Working Tax Credit)
  • Health and social care, local authority assessments, residential care, local authority charging rules and accessing care
  • Housing options and queries, obtaining disability-related adaptations and how to access different types of housing
  • Leisure activities, local services and organisations
  • Power of Attorney, wills and dealing with an estate
  • General money advice to maximise your income and help understand the basics of day-to-day correspondence and bills
  • Help with many benefit application forms
  • General enquiries and signposting
If we cannot help with your query we will try to find an organisation that can

 

About the service

Our free, independent and confidential advice service is provided by a friendly team of staff and volunteers.

We offer face-to-face appointments and 'drop-in' advice sessions at our offices as well as our telephone advice helpline and answering email enquiries. We may be able to offer home visits for certain enquiries such as helping to complete Attendance Allowance, Blue Badge and Disability Living Allowance forms. Some of our team also attend community events to give information and advice.

In addition we offer:

  • Legal affairs service  – free 30mins appointment at our Devizes office with a legal affairs volunteer for general advice on certain legal topics (mainly wills, LPA and dealing with an estate). This does not constitute professional legal advice.

  • Money Advice clinic (MAC) - free appointments at our Devizes or Salisbury offices with a specialist volunteer focusing on managing their money, reviewing outgoings, budgeting, organising paperwork and accessing free debt advice.

For advice outside of these hours you can contact Age UK’s national advice line on 0800 169 6565.

Client feedback: 'The contact numbers and addresses you have given me will make this rather easier than I had expected.   Before I spoke to you I really wasn't sure  just where to begin!'

Access our I&A Team

Telephone: 0808 196 2424 (Mon - Fri 10am-3pm)  

 

Email: enquiries@ageukwiltshire.org.uk

 

Face-to-Face:

Devizes Office: Tues, Thurs & Fri 10am-3pm

 

Salisbury Office: Mon - Thurs 10am-3pm & Fri 10am-12pm

Click here for full office contact details

Useful Information

Our Client Statement

We will ensure that users receive a free, independent advice service that meets their individual needs and that we adopt an approach to delivering a service that provides quality information and advice and meets core values.

AUKW Client Care Statement

Attendance Allowance form completion guide

We have produced a guide to help and advise when applying for Attendance Allowance for yourself or someone else. Our Information & Advice team can also give additional guidance by telephone, email, in person and sometimes through a home visit.

Attendance Allowance form completion guide

Income Maximisation and Benefits Calculator

Many people don't realise they're entitled to claim extra benefits, such as Pension Credit and Council Tax Reduction. Even if you are already claiming a benefit there may be others you could claim. Use the Age UK benefits checker or contact our Information & Advice team  to ensure you're not missing out on money you're entitled to.

Age UK benefits checker

Income Maximisation Checklist AUKW - document to help you gather the information required for a benefits check

Useful information guides

Age UK produce a range of useful information guides and factsheets that can be viewed and downloaded from the Age UK website:

All Age UK guides and factsheets

Local services and traders

We have gathered together information about the trades and services we get asked about most often in one place on our website to help you make informed decisions.

Local Services and Traders page

Our Quality Standards

Age UK Wiltshire's Information & Advice team have achieved the Age UK I&A Quality Standard mark and the Advice Quality Standards (AQS). This demonstrates that our service meets recognised Advice Sector standards of practice and that the information and advice we give is of a high standard.Advice Quality Standard and Quality Assured mark