We offer free and comprehensive information and advice on a wide range of subjects. We explain the choices available and help you decide what you want to do. If you need help we may be able to take action on your behalf.
Who can benefit from the Information & Advice (I&A) service?
Anyone who needs information or advice about any issue affecting older people in Wiltshire.
We can help with a wide range of issues:
- Welfare benefits
- Health and social care
- Family matters
- Housing choices
- Leisure activities
- Local services
- Transport issues
About the service
Our free, independent and confidential advice service is provided by a friendly team of staff and volunteers and is open to the public for enquiries Monday - Thursday 10am - 3pm and Friday 10am-12noon.
During these times we offer appointments and 'drop-in' advice sessions at our offices in Devizes and Salisbury as well as our advice telephone helpline and answering email enquiries. We may be able to offer home visits for certain enquiries such as helping to complete Attendance Allowance and Disability Living Allowance application forms. Some of our team also attend community events to give information and advice.
In addition, our Information Reception volunteer team is available from the Devizes office during office opening hours. They work alongside our advisers to help answer general enquiries and provide signposting. They are the first point of contact for many clients and can provide information on Age UK Wiltshire services, free information guides and details of local services and social activities.
Access our I&A Team
Devizes - 01380 735 500
Salisbury - 01722 335 425
Swindon - 01793 687 018
Monday-Thursday 10am-3pm Friday 10am-12noon
Other Useful Information
Our Client Statement
We will ensure that users receive a free, independent advice service that meets their individual needs and that we adopt an approach to delivering a service that provides quality information and advice and meets core values.
Attendance Allowance form completion guide
We have produced a guide to help and advise when applying for Attendance Allowance for yourself or someone else. Our Information & Advice team can also give additional guidance by telephone, email, in person and sometimes through a home visit.
Income Maximisation and Benefits Calculator
Many people don't realise they're entitled to claim extra benefits, such as Pension Credit, Housing Benefit and Council Tax Benefit. Even if you are already claiming a benefit there may be others you could claim. Use the Age UK benefits checker to ensure you're not missing out on money you're entitled to.
If you are still unsure or would like more advice then our Information & Advice team can help you check to make sure you are maximising your income and explain how to apply for different benefits.
Useful information guides
Age UK produce a range of useful information guides and factsheets that can be viewed and downloaded from the Age UK website:
Alternatively you can order hard copies by phoning Age UK's national advice line on 0800 169 65 65.
Local services and traders
We have gathered together information about the trades and services we get asked about most often in one place on our website to help you make informed decisions. The results that are produced by the searches on this page are for information only. Age UK Wiltshire does not recommend any of the trades or services, nor do we recommend the search providers.
Our Quality Standards
Our Information & Advice team have achieved the Age UK I&A Quality Standard mark and the Advice Quality Standards (AQS). This demonstrates that our service meets recognised Advice Sector standards of practice and that the information and advice we give is of a high standard of quality.