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Covid-19 update

The Information & Advice service is still open for telephone, email and postal enquiries.  It is unfortunately closed for face to face enquiries and appointments. 

AA/DLA forms - we can still help by phone! Our usual home visitors are completing dedicated telephone appointments to help people complete their own form.

To access this support you will need to request a form by calling the DWP on 0800 731 0122 and you'll need to be happy to write the answers down  (or have someone suitable that can help) but our telephone advisers will guide you through the form and help you to write your answers. Please contact us on the usual details below to be referred.

There is a waiting list that we can add you to if you require a home visit in the future, but we cannot say when this might be.

Age UK Wiltshire offers free and comprehensive advice on a wide range of subjects.

We can help you identify the problem, explain the choices available and help you decide what you want to do. We may be able to provide individual support if you need further help to resolve the problem.

Who can benefit from the Information & Advice (I&A) service?

Older people and anyone who needs information or advice about an issue affecting older people in Wiltshire and Swindon.

What services do we offer?

Age UK Wiltshire provides information and advice on a range of issues relating to older people and those who care for and support them. In particular we can help with:

  • Welfare benefits advice for those over retirement age, including identifying benefit entitlements and support with many benefit application forms. Plus: how they are calculated, how to apply and how to resolve disputes (please note that unfortunately we are no longer able to offer support with working-age benefits including Universal Credit)
  • Helping people identify and access care and support they need, including community, residential and social care. Plus advice on local authority assessments; and paying for care and support.
  • Housing issues and housing options - including advice on the different types of housing for older people  and obtaining disability-related adaptations
  • Help with complaints and challenging decisions about welfare benefits, social services, health services and energy providers
  • Leisure activities, local services and local and national organisations
  • Power of Attorney, wills and dealing with an estate
  • General money advice to maximise your income, apply for grants, and help understand the basics of day-to-day correspondence and bills
  • Helping to address feelings of loneliness & isolation through our Wellbeing programme
  • General enquiries and signposting

We are unable to provide consumer debt advice, financial advice, legal advice or immigration advice. There may be some enquiries that we do not have the expertise or knowledge to help with, or we may reach a point where we are unable to pursue your case further. If we cannot help with your query we will try to find an organisation that canwe will provide you with basic information and signpost or refer you for further help. We will always get your permission before referring you to another organisation.

About the service

Update April 2020 -Please note that all face-to-face appointments, drop-ins and home visits are currently suspended due to COVID19

Our free, independent and confidential advice service is provided by a small, friendly team of staff and volunteers. We deliver the service through:

  • Telephone advice
  • Face-to-face advice through office appointments and drop-in advice sessions. Arranging an appointment in advance lets us prepare for your visit and can help us make the best use of your time as well as our staff and volunteers’ time.
  • Email advice
  • Information guides and factsheets which cover a wide range of topics affecting older people
  • Home visits for certain enquiries such as helping to complete Attendance Allowance and Blue Badge forms. If it would be difficult for you to visit us or access our advice in another way, we can sometimes visit you at home for other advice. An appointment will always be made in advance and our adviser will carry identification. If you have any concerns about someone turning up at your door who claims to be from Age UK Wiltshire, please ask them to remain outside and contact us to confirm if it is legitimate.
  • Some of our team also attend community events.

In addition we offer:

  • Legal affairs service (Devizes office) - free 30mins appointment with a legal affairs volunteer for more in-depth advice around wills, LPA and dealing with an estate. This does not constitute professional legal advice. Appointments must be booked in advance. 

  • Legal affairs service (Salisbury office) - free 30mins appointment with a solicitor from Bonallack & Bishop at their monthly clinic. Appointments must be booked in advance.

  • Money Advice clinic (MAC) - free appointments at our Devizes or Salisbury offices with a specialist volunteer focusing on managing money, reviewing outgoings, budgeting, organising paperwork and accessing free debt advice.

Client feedback:

"The contact numbers and addresses you have given me will make this rather easier than I had expected. Before I spoke to you I really wasn't sure just where to begin!"

"We found the application forms very complicated and difficult to understand and we would never have been able to complete them satisfactorily without [volunteer name's] knowledge and wonderful help and advice he gave us... We cannot thank you enough for improving our lives"

Provide feedback or make a complaint about the I&A service

Contact the I&A team

Telephone: 0808 196 2424 (Mon - Fri 10am-3pm with answerphone available)  

Email: To submit an enquiry by email please use our contact form here

For advice outside our opening hours contact Age UK’s national advice line: 0800 169 6565.

Tell us how you've found using the I&A service

Free information guides and online information

Our Quality Standards

Our service has achieved the national Advice Quality Standard and been assessed as meeting the benchmarks of the Age UK Information & Advice Quality Programme. This ensures we comply with recognised Advice Sector standards of practice and means our information and advice is accurate and high quality.

View our AUKW Client Care Statement

Advice Quality Standard and Quality Assured mark

Please help us be there for older people in need

By donating today, you could help us answer more calls to our advice line, provide volunteer support for older people struggling to manage on their own and provide regular friendship calls to people who are desperately lonely.