Covid-19 update - The Information & Advice service is closed for face to face enquiries and appointments. It is still open for telephone, email and postal enquiries.
AA/DLA forms - we can still help by phone! Our usual home visitors are completing dedicated telephone appointments to help people complete their own forms. You will need to request or download a form and be happy to write the answers down (or have someone suitable that can help) but our telephone advisers will guide you through the form and help you to write your answers. Please contact us on the usual details below to be referred.
Age UK Wiltshire offers free and comprehensive advice on a wide range of subjects.
We can help you identify the problem, explain the choices available and help you decide what you want to do. We may be able to provide individual support if you need further help to resolve the problem.
Who can benefit from the Information & Advice (I&A) service?
Older people and anyone who needs information or advice about an issue affecting older people in Wiltshire and Swindon.
We can help with a wide range of issues:
- Information about Smart Meters
Welfare benefits for older people and support with many benefit application forms -plus how they are calculated, how to apply and how to resolve disputes (please note that unfortunately we are no longer able to offer support with working-age benefits: Jobseeker's Allowance, Employment Support Allowance, Universal Credit, Working Tax Credit)
- Health and social care, local authority assessments, residential care, local authority charging rules and accessing care
- Housing options and queries, obtaining disability-related adaptations and how to access different types of housing
- Leisure activities, local services and organisations
- Power of Attorney, wills and dealing with an estate
General money advice to maximise your income, and help understand the basics of day-to-day correspondence and bills
- Helping to address feelings of loneliness & isolation through our Wellbeing programme
- General enquiries and signposting
About the service
Our free, independent and confidential advice service is provided by a small, friendly team of staff and volunteers.
We offer face-to-face appointments, 'drop-in' advice, telephone advice and email advice. We can offer home visits for certain enquiries such as helping to complete Attendance Allowance and Blue Badge forms. Some of our team also attend community events.
In addition we offer:
Legal affairs service (Devizes office) - free 30mins appointment with a legal affairs volunteer for more in-depth advice around wills, LPA and dealing with an estate. This does not constitute professional legal advice. Appointments must be booked in advance.
Legal affairs service (Salisbury office) - free 30mins appointment with a solicitor from Bonallack & Bishop at their monthly clinic. Appointments must be booked in advance.
Money Advice clinic (MAC) - free appointments at our Devizes or Salisbury offices with a specialist volunteer focusing on managing money, reviewing outgoings, budgeting, organising paperwork and accessing free debt advice.
For advice outside our opening hours contact Age UK’s national advice line: 0800 169 6565.
Client feedback: "The contact numbers and addresses you have given me will make this rather easier than I had expected. Before I spoke to you I really wasn't sure just where to begin!"
"We found the [Attendance Allowance] application forms very complicated and difficult to understand and we would never have been able to complete them satisfactorily without [volunteer name's] knowledge and wonderful help and advice he gave us... We cannot thank you enough for improving our lives"
Contact the I&A team
Telephone: 0808 196 2424 (Mon - Fri 10am-3pm with answerphone available)
IMPORTANT CORONAVIRUS COVID-19 UPDATE: Please note that all face-to-face drop-in sessions and new home visits and appointments are suspended until further notice. We are sorry for any inconvenience and we will still be available by phone (please leave a message if the lines are busy) and email.
Devizes Office: Tues, Thurs & Fri 10am-3pm
Salisbury Office: Mon, Tues, Thurs 10am-3pm and Weds & Fri 10am-12pm
IMPORTANT – new address for Salisbury office from Monday 6th April 2020: St Michael’s Community Centre, 96 St Michael’s Road, Salisbury, SP2 9LE
Advice drop-in opening hours tbc
Free information guides and online information
Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, benefits, dementia, and advice for carers.
You can find a complete list of guides and factsheets on the Age UK national website.
Age UK's benefits calculator will help you find out what benefits you could claim - many people don't realise that they could be entitled to extra money. It is free to use, and the details you provide are anonymous.
Income Maximisation Checklist AUKW -to help you gather the relevant information
Sample bank statement - fictional statement to help understand your benefits
Age UK Guide: More money in your pocket-overview of the main benefits for older people
Our Quality Standards
Age UK Wiltshire's Information & Advice team have achieved the Age UK I&A Quality Standard mark and the Advice Quality Standards (AQS). This demonstrates that our service meets recognised Advice Sector standards of practice and that the information and advice we give is of a high standard. View our AUKW Client Care Statement
Please help us be there for older people in need
By donating today, you could help us answer more calls to our advice line, provide volunteer support for older people struggling to manage on their own and provide regular friendship calls to people who are desperately lonely.