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Covid-19 update

The Information & Advice service is still open for telephone, email and postal enquiries.  We can also offer face to face appointments and home visits in exceptional circumstances. 

Age UK Wiltshire offers free and comprehensive advice on a wide range of subjects.

We can help you identify the problem, explain the choices available and help you decide what you want to do. We may be able to provide individual support if you need further help to resolve the problem.

Who can benefit from the Information & Advice (I&A) service?

Older people and anyone who needs information or advice about an issue affecting older people in Wiltshire and Swindon.

What services do we offer?

Age UK Wiltshire provides information and advice on a range of issues relating to older people and those who care for and support them. In particular we can help with:

  • Information and advice on welfare benefits for those over retirement age, including support with many benefit application formsPlease note that unfortunately we are no longer able to offer support with working-age benefits including Universal Credit.
  • Information and advice around accessing, arranging and paying for care and support, including community, residential and social care.
  • Information and advice on housing issues, obtaining adaptations and housing options
  • Support with understanding and challenging decisions about welfare benefits, social services, health services and energy providers
  • Information on Leisure activities, local services including local and national organisations
  • Information on Power of Attorney, wills and dealing with an estate
  • Simple money guidance to maximise your income, apply for grants, and help understand the basics of day-to-day correspondence and bills. See our AUKW Grants info sheet.
  • General support addressing feelings of loneliness & isolation through our Wellbeing programme
  • General enquiries and signposting

We are unable to provide consumer debt advice, financial advice, legal advice or immigration advice. There may be some enquiries that we do not have the expertise or knowledge to help with, or we may reach a point where we are unable to pursue your case further. If we cannot help with your query we will try to find an organisation that canwe will provide you with basic information and signpost or refer you for further help. We will always get your permission before referring you to another organisation.

About the service

Our free, independent and confidential advice service is provided by a small, friendly team of staff and volunteers. We deliver the service through:

  • Telephone advice
  • Face-to-face advice through office appointments and drop-in advice sessions. Arranging an appointment in advance lets us prepare for your visit and can help us make the best use of your time as well as our staff and volunteers’ time.
  • Email advice
  • Information guides and factsheets which cover a wide range of topics affecting older people
  • Home visits for certain enquiries such as helping to complete Attendance Allowance and Blue Badge forms. If it would be difficult for you to visit us or access our advice in another way, we can sometimes visit you at home for other advice. An appointment will always be made in advance and our adviser will carry identification.
  • Some of our team also attend community events.

In addition we offer:

  • Legal affairs service (Salisbury office) - free 30mins appointment with a solicitor from Bonallack & Bishop at their monthly clinic. Appointments must be booked in advance.

Client feedback:

"The contact numbers and addresses you have given me will make this rather easier than I had expected. Before I spoke to you I really wasn't sure just where to begin!"

"We found the application forms very complicated and difficult to understand and we would never have been able to complete them satisfactorily without [volunteer name's] knowledge and wonderful help and advice he gave us... We cannot thank you enough for improving our lives"

Provide feedback or make a complaint about the I&A service

Contact the I&A team

Please note the service will be closed until 1pm on Tuesday 14th December. 

Telephone: 0808 196 2424 (Mon - Fri 10am-3pm with answerphone available)  

Email: To submit an enquiry please use our contact form here

For advice outside our opening hours contact Age UK’s national advice line: 0800 169 6565.

Tell us how you've found using the I&A service

Our Quality Standards

Our service has achieved the national Advice Quality Standard and been assessed as meeting the benchmarks of the Age UK Information & Advice Quality Programme. This ensures we comply with recognised Advice Sector standards of practice and means our information and advice is accurate and high quality.

View our AUKW Client Care Statement

Free information guides and online information

Please help us be there for older people in need

By donating today, you could help us answer more calls to our advice line, provide volunteer support for older people struggling to manage on their own and provide regular friendship calls to people who are desperately lonely.