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Resettlement Coordinator

Resettlement Coordinator Role

JOB DESCRIPTION

 

This Job Description is indicative only, and does not form part of the Statement of Terms and Conditions or Contract of Employment of the post holder.

The job as described will be reviewed on a regular basis to respond to the changing needs of the post and of the organisation.

 

Job Title:

Resettlement Co Ordinator

Base:

Unit 119, Broad St Mall, Reading, RG1 7QA

Employer:

Age UK Berkshire:
Company No. 7928260, Charity No. 1146462

Hours of work:

22.5 -37.5 per week

Salary:

£14.40 per hour

Responsible to:

Services Manager

Terms and Conditions:

All terms and conditions are in accordance with the standard terms and conditions of employment with Age UK Berkshire.

Details of these can be found in your Contract (Statement of Terms and Conditions of Employment).

Special Conditions:

Local travel during work may be required, for which mileage allowance or public transport costs will be paid. 

Access to a car/ driving licence is essential

Occasional evening and weekend work may be necessary, for which time off in lieu on an hour-by-hour basis is allowed.

The post is subject to a satisfactory Disclosure and Barring Scheme check.

 

JOB SUMMARY

 

This role involves providing an efficient, caring and supportive service for older people seeking to relocate   You will:

 

  • Support older people through the process of moving to a new home.

 

  • Support and work with older people from first discussion, through to moving; covering practical, financial and legal aspects

 

  • Ensure older people have options and support for moving, both practical and emotional.

 

  • Be responsible for and manage the transition to a new home working alongside the older person and/ or their family.

 

 

Main Duties:

 

  1. To deliver a supportive service for older people in relation to resettlement. This will include an initial needs assessment, a detailed plan of support agreed with them and agreed outcomes.
  2. Support to sell their home (if needed), support to look for a new place to live, support with paperwork/ practical tasks during this entire process.
  3. Help with downsizing and decluttering contents of home and set up of new home environment.
  4. Help plan the move and liaise with all relevant parties e.g. family, estate agents, solicitors, removal companies, utility companies, etc.
  5. Tailor the service to ensure that any client vulnerabilities are considered.
  6. Collect client feedback on services, evaluate feedback and prepare reports.
  7. Working with senior management to create customer service procedures, policies and standards for the service.
  8. Develop client satisfaction goals/ evaluation improvements and coordinate with teams and managers.
  9. Maintain a positive, empathetic and professional attitude towards clients at all times.
  10. To attend meetings on behalf of Age UK Berkshire and to promote the work of the Age Uk Berkshire at these meetings.
  11. To undertake relevant training to maintain the skills and knowledge necessary for the post. In particular to keep up to date on relevant changes in the law, policies and procedures both locally and nationally; as they apply and affect older people and carers.
  12. To comply with all Age UK Berkshire policies and procedures and with all relevant legislation.
  13. To carry out any other duties, commensurate with the rate of pay and grading, as may from time to time be assigned by the Directors of Age UK Berkshire.

 

 

PERSON SPECIFICATION:

Experience

Essential/ Desirable

Working or volunteering in a not for profit organisation

D

Successful management of high and varied personal and organisational workload

E

Experience of working with older people and/or vulnerable adults

E

Experience of Safeguarding

E

Experience of using CRM systems to record customer details, e.g. CharityLog

E

Knowledge and understanding

An understanding of the needs of older people and the key issues affecting them

E

An understanding of the need for confidentiality

E

A good understanding and knowledge of health and social care support and advice agencies

D

Understanding of professional boundaries

E

Knowledge of older peoples housing needs and accommodations

D

Knowledge of housing sales process/ legal process for house sales

D

Skills and abilities

Customer service skills

E

Negotiation, advocacy and networking skills

E

Excellent listening skills and strong communication skills, written and verbal, with people from a wide range of backgrounds, to respond to their needs with sensitivity

E

Able to deal tactfully with various people and situations

E

Ability to work under pressure as a team member, with self-assurance, self-confidence and to have a responsible approach to team work

E

Skills and abilities in use of IT systems in order to be able to effectively locate, store and disseminate information

D

Ability and willingness to set up procedures,

D

Demonstrable ability of partnership working with other organisations/agencies

D

Work on own initiative, flexibly & to the needs of the organisation and service

E

Able to prioritise workloads and meet targets

E

Training and qualifications

Demonstrable commitment to continuing professional development

E

Other

Commitment to the values and ethos of Age UK Berkshire

E

Commitment to the principles of equality of opportunity, confidentiality and diversity

E

Ability to travel across the area of benefit as may be needed

E